Employee Relations Advisor

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

An exciting opportunity had come available for an Employee Relations Advisor to join the People Function at Diligenta.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits.

What you’ll be doing

• Providing expert advice and guidance to managers on a wide range of employee relations matters, ensuring issues are managed fairly, consistently, and in line with company policies and employment legislation.
• Supporting managers with disciplinary, grievance, absence management, performance, and other people-related cases, helping them navigate processes with confidence.
• Identifying and escalating complex or high-risk employee relations matters, working closely with senior People colleagues to achieve compliant and effective outcomes.
• Delivering ER clinics, training sessions, and manager briefings to build capability and strengthen people management skills across the business.
• Monitoring and maintaining employee relations case records and trackers, ensuring accurate documentation and supporting proactive reporting and analysis.
• Assisting with the development and review of HR policies, procedures, and guidance to ensure they remain legally compliant and aligned to business needs.
• Supporting the preparation of case documentation, timelines, and evidence for ACAS matters and Employment Tribunal claims, ensuring accurate and well-organised records.
• Analysing case trends and emerging themes to identify opportunities for process improvements, manager development, and wider people initiatives across the organisation.

What we’re looking for

• Proven experience managing a broad range of employee relations cases from start to finish, providing practical and commercially focused solutions.
• Strong working knowledge of UK employment law and the ability to apply legislation confidently to real-life business situations.
• Experience coaching, advising and developing managers on people-related matters, helping build confidence and capability across the organisation.
• A track record of handling complex ER issues, including disciplinaries, grievances, absence management and performance-related cases.
• Experience supporting settlement agreements and ensuring cases are managed in a compliant, fair and consistent manner.
• Ability to analyse people data and case trends, using insights to drive positive outcomes and continuous improvement.
• Experience working with Trade Unions and building effective relationships with employee representatives.
• Exposure to Employment Tribunal cases, policy development and initiatives that help shape and improve employee relations culture.