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- Tasks: Answer customer calls, resolve queries, and provide information on policies.
- Company: Customer service company in Edinburgh focused on supporting school leavers.
- Benefits: Starting salary of £23,278, training opportunities, pension scheme, and wellbeing programs.
- Other info: Perfect entry-level role for school and college leavers.
- Why this job: Kickstart your career in a supportive environment with no sales pressure.
- Qualifications: Strong listening and communication skills required.
The predicted salary is between 13966 - 18690 £ per year.
A customer service company in Edinburgh is seeking a Customer Service Representative to support school and college leavers. This entry-level position involves answering customer calls, resolving queries, and providing information on policies.
The ideal candidate will have strong listening and communication skills.
The role offers a salary starting at £23,278 per year along with various benefits including training opportunities, a contributory pension scheme, and employee wellbeing programs.
Edinburgh Customer Service Rep for School Leavers (No Sales) employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Edinburgh Customer Service Rep for School Leavers (No Sales)
✨Tip Number 1
Make sure you know the company inside out! Research their values and services so you can show off your knowledge during the interview. It’ll help us see that you’re genuinely interested in the role.
✨Tip Number 2
Practice your listening and communication skills before the big day. Role-play with a friend or family member to get comfortable answering questions and resolving queries, just like you would in the job!
✨Tip Number 3
Don’t forget to prepare some questions for us! Asking about training opportunities or employee wellbeing programs shows you’re keen on growing with the company and care about your future.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed and you can keep track of your progress easily.
We think you need these skills to ace Edinburgh Customer Service Rep for School Leavers (No Sales)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and any experience you have in customer service. We want to see how you can connect with school and college leavers, so don’t be shy about showcasing relevant experiences!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping young people and how your skills align with our mission. Keep it friendly and engaging – we love personality!
Show Off Your Listening Skills: In your application, mention specific examples where you’ve successfully resolved queries or helped someone out. This will show us that you’ve got the strong listening skills we’re looking for in a Customer Service Rep.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Diligenta
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Representative does, especially in supporting school and college leavers. Familiarise yourself with common queries they might have and think about how you would respond to them.
✨Show Off Your Listening Skills
During the interview, demonstrate your strong listening skills by actively engaging with the interviewer. Nod, ask clarifying questions, and summarise their points to show that you’re fully present and ready to help customers effectively.
✨Prepare for Common Scenarios
Think of potential customer scenarios you might face in this role. Prepare answers on how you would handle difficult situations or resolve queries. This will show that you can think on your feet and are ready for the challenges of the job.
✨Highlight Your Communication Style
Since communication is key in this role, be sure to showcase your ability to convey information clearly and concisely. Use examples from past experiences where you successfully communicated with others, whether in a work setting or during your studies.