At a Glance
- Tasks: Provide technical support and guidance to customers, ensuring top-notch service.
- Company: Join Diligenta, a leading life and pensions administration service provider.
- Benefits: Enjoy 33 days off, bonuses, and perks like discounts and wellness programmes.
- Other info: Dynamic team environment with opportunities for personal and career development.
- Why this job: Make a real difference in customer experience while growing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Location: Bristol
Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role:
- Act as Technical Support to Customer Services, dealing with technical queries from administrators and customers.
- Provide input to projects and review all procedural changes.
- Support with more complex customer queries, risk events, work orders and coach less experienced colleagues.
Benefits:
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities
- Access to Perks at Work (an online discounted shopping platform)
- Cycle to Work Scheme
- Interest free Season Ticket loans
- A companywide Wellbeing programme, including an Employee Assistance Programme
- A comprehensive set of Moments that Matter policies
- A contributory company pension scheme where we match your contributions up to 6%
- Group Life Assurance ("Death in Service")
- Group Income Protection
What you’ll be doing:
- Act as technical reference for all administrators ensuring the highest level of accuracy and professionalism.
- Identify training needs to Team Managers and Process Trainers.
- Contribute towards the achievements of Service Level Agreements of the department.
- Demonstrate personal commitment to constantly improving processes through improvement initiatives.
- Delivery of specific projects / Risk Events / Work Orders / KPIs.
- Manage and maintain Procedure guides, checklists and template documents.
- Ensure protection to our customers, the business, employees and shareholders by consistently demonstrating competence.
- Application of Legal/Regulatory knowledge by conducting all duties in accordance with defined policies and procedures.
What we’re looking for:
- Detailed knowledge of a full range of heritage AXA, Friends Provident and Scottish Widows products.
- Accreditation of all or majority of processes.
- Ability to understand relevant product features.
- Ability to analyse and interpret information.
- Training and Coaching Skills.
- Excellent communication skills.
- Computer literate.
- Ability to identify and act on customer requirements.
- Good planning and organising skills.
If you need any help or adjustments during the recruitment process, please let us know. Ready to take the next step in your career? Apply today and become part of our specialist team!
Customer Service Technical Representative employer: Diligenta
Diligenta is an excellent employer, offering a supportive workplace culture that prioritises positive change and employee well-being. With generous holiday allowances, career development opportunities, and a contributory pension scheme, employees are encouraged to grow and thrive in their roles. Joining the claims department in Bristol means being part of a team that values fair decision-making and collaboration, making it a rewarding place to work.
