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- Tasks: Assist customers with life assurance, savings, and pension plans through inbound calls.
- Company: Diligenta is a leading provider of outsourced administration services in the UK Life Assurance and Pensions market.
- Benefits: Enjoy 31 days annual leave, hybrid work options, and a range of employee perks.
- Why this job: Join a supportive team dedicated to making a positive impact during important life moments.
- Qualifications: No financial services experience needed; strong communication and problem-solving skills are essential.
- Other info: Comprehensive training provided, with opportunities for personal and career development.
The predicted salary is between 23400 - 23400 £ per year.
Job Description
Customer Service Representative
Starting at £23,400 per year
Monday to Friday
37.5 Hours per week, between 8am-6pm
Hybrid after 6 months
Kildean Business Park, Stirling, FK8 1FT
What does the Customer Service Representative role involve?
You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.
Comprehensive training will be provided so financial services experience isn't essential. Many new colleagues join us from customer facing backgrounds in contact centres, retail, hospitality, or the travel industry.
We support our colleagues with competitive benefits:
- We're an accredited Real Living Wage employer
- No weekend or evening working
- 31 days annual leave (includes UK Bank Holidays)
- Annual discretionary bonus eligibility
- Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
- Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
- Personal and career development opportunities across a wide range of business functions and specialist areas
- Perks at Work (expensive online discounted shopping)
- Car lease scheme and Jaguar Land Rover discount
- Cycle to Work scheme and interest-free season ticket loans
Our people are…
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
- Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
- Great problem solvers, flexible, and adaptable to changing priorities
- Comfortable switching between multiple IT applications with attention to detail
- Proficient in Microsoft Office (Word & Excel)
- Excited to work with our incredible diverse community and be part of a supportive workplace culture
- Passionate about learning and sharing knowledge to enhance skills and develop best practice
- Focussed on living our values – integrity / respect for the individual / leading change / learning and sharing / excellence
Who is Diligenta?
Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time.
Customer service is at the heart of everything we do.
We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers – that's 1 in 3 people in the UK!
We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.
If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
Ready to take the next step in your career? Apply today and become part of our innovative team!
PandoLogic.
Keywords: Customer Service Representative, Location: Stirling, SCT – FK8 3AB
Customer Service Representative - Stirling employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Stirling
✨Tip Number 1
Familiarize yourself with the types of calls you might receive in this role. Understanding life assurance, savings, investments, and pension plans will help you feel more confident during the interview process.
✨Tip Number 2
Practice your communication skills! Since you'll be assisting customers with complex matters, being able to simplify information and convey it clearly is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Show your passion for customer service by sharing examples from your previous experiences. Whether it's from retail, hospitality, or any other field, highlight how you went above and beyond to assist customers.
✨Tip Number 4
Research Diligenta and its values. Understanding the company's mission and how they support their employees will not only prepare you for the interview but also demonstrate your genuine interest in joining their team.
We think you need these skills to ace Customer Service Representative - Stirling
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Representative position. Understand the key responsibilities and the skills required, such as excellent communication and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience, especially if you have a background in customer service, retail, or hospitality. Emphasize your communication skills and any experience with IT applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've handled challenging situations and your ability to remain calm under pressure.
Highlight Your Adaptability: In your application, emphasize your flexibility and adaptability to changing priorities. Diligenta values individuals who can switch between multiple tasks and maintain attention to detail.
How to prepare for a job interview at Diligenta
✨Show Your Empathy
In this role, you'll be dealing with sensitive topics like life assurance and bereavement. Make sure to express your understanding and empathy during the interview. Share examples of how you've handled difficult customer interactions in the past.
✨Demonstrate Communication Skills
Excellent verbal and written communication skills are crucial for this position. Practice explaining complex topics in simple terms. You might even want to prepare a brief explanation of a financial concept to showcase your ability to simplify information.
✨Highlight Problem-Solving Abilities
Diligenta values problem solvers who can adapt to changing priorities. Prepare to discuss specific instances where you've successfully resolved customer issues or adapted to unexpected challenges in previous roles.
✨Familiarize Yourself with Technology
Since you'll be switching between multiple IT applications, it's important to show your comfort with technology. Mention any relevant experience you have with software tools, especially Microsoft Office, and be ready to discuss how you quickly learn new systems.
