Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with life assurance, savings, and pension queries while providing exceptional service.
- Company: Join Diligenta, a leading provider of outsourced services in the UK Life Assurance and Pensions market.
- Benefits: Enjoy hybrid working, 31 days annual leave, and a range of wellbeing and career development perks.
- Why this job: Make a positive impact on customers' lives while being part of a supportive and diverse workplace culture.
- Qualifications: No financial experience needed; strong communication and problem-solving skills are essential.
- Other info: Comprehensive training provided, and we celebrate diversity in our workforce.
The predicted salary is between 22932 - 23000 £ per year.
Customer Service Representative – Standard Life
Customer Service Representative – Standard Life
Salary: From £22,932-£23,000 per year
Customer Service Representative – Standard Life
Salary: From £22,932-£23,000 per year
Customer Service Representative
£22,932 per year
Monday-Friday, 9am-5pm, 35 hours per week
Hybrid remote – Combination of work from home and in office
Standard Life House, Edinburgh, EH1 2DH
What does the Customer Service Representative role involve?
You\’ll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you\’ll ensure a seamless experience during the moments that matter.
Comprehensive training will be provided so financial services experience isn\’t essential. Many new colleagues join us from customer facing backgrounds in contact centres, retail, hospitality, or the travel industry.
We support our colleagues with competitive benefits:
- We\’re an accredited Real Living Wage employer
- No weekend or evening working
- 31 days annual leave (includes UK Bank Holidays)
- Annual discretionary bonus eligibility
- Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
- Supportive people policies for the moments that matter in life (Carer\’s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
- Personal and career development opportunities across a wide range of business functions and specialist areas
- Perks at Work (expansive online discounted shopping)
- Car lease scheme and Jaguar Land Rover discount
- Cycle to Work scheme and interest-free season ticket loans
Our people are…
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
- Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
- Great problem solvers, flexible, and adaptable to changing priorities
- Comfortable switching between multiple IT applications with attention to detail
- Proficient in Microsoft Office (Word & Excel)
- Excited to work with our incredible diverse community and be part of a supportive workplace culture
- Passionate about learning and sharing knowledge to enhance skills and develop best practice
Who is Diligenta?
Established in 2005, we\’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.
We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers – that\’s 1 in 3 people in the UK!
We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.
If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
Ready to take the next step in your career? Apply today and become part of our innovative team!
Apply for this role:
Do you hold valid Right to Work in the UK? Yes No Do you have any convictions or conditional cautions which are currently unspent under the Rehabilitation of Offenders Act 1974 (including traffic offences)? Yes No Are you or have you been the subject of any Voluntary Arrangements (IVAs), County Court Judgments (CCJs), Bankruptcy, or any other formal credit related proceedings which have or have not been satisfied? Yes No Have you been referred for this position by Diligenta Employee? Yes No Have you previously worked for Tata Consultancy Services (TCS)? Yes No Attach CV Tick to signal your acceptance of the Diligenta Privacy Policy and the privacy policy of our recruitment partners Sanderson Solutions Group
#J-18808-Ljbffr
Customer Service Representative - Standard Life employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Standard Life
✨Tip Number 1
Familiarise yourself with the financial services sector, especially life assurance and pensions. Understanding the basics will help you engage more confidently during interviews and demonstrate your interest in the role.
✨Tip Number 2
Practice your communication skills by simulating customer interactions. Role-playing common scenarios can help you articulate your thoughts clearly and show that you can handle customer queries effectively.
✨Tip Number 3
Highlight any experience you have in customer-facing roles, even if they are not directly related to finance. Emphasising your ability to empathise and solve problems will resonate well with the hiring team.
✨Tip Number 4
Research Diligenta and their values. Being able to discuss how your personal values align with theirs during the interview can set you apart as a candidate who is genuinely interested in contributing to their mission.
We think you need these skills to ace Customer Service Representative - Standard Life
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and problem-solving abilities. Use bullet points for clarity and focus on achievements that demonstrate your capability in similar roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your ability to deliver excellent customer service and handle challenging situations.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Diligenta
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Customer Service Representative does. Familiarise yourself with the types of calls you might handle, such as life assurance and pension plans, so you can speak confidently about how you would approach these situations.
✨Showcase Your Empathy
Since this role involves supporting customers during significant moments in their lives, it's crucial to demonstrate your ability to empathise. Prepare examples from your past experiences where you've shown understanding and compassion, especially in challenging situations.
✨Highlight Communication Skills
Strong verbal and written communication skills are essential for this position. Be ready to discuss how you've effectively communicated complex information in previous roles, and consider practising common customer service scenarios to showcase your ability to simplify matters.
✨Prepare for IT Proficiency Questions
As the role requires switching between multiple IT applications, be prepared to discuss your experience with technology. Brush up on your Microsoft Office skills, particularly Word and Excel, and think of examples where you've successfully used technology to enhance customer service.
