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- Tasks: Join us to assist customers with life assurance, savings, and pension plans.
- Company: Diligenta is the UK's largest provider of outsourced administration services in life assurance and pensions.
- Benefits: Enjoy 31 days annual leave, a contributory pension scheme, and a wellbeing programme.
- Why this job: Make a positive impact during crucial moments while working in a supportive and diverse culture.
- Qualifications: No financial experience needed; strong communication and problem-solving skills are essential.
- Other info: Hybrid remote work available; comprehensive training provided.
The predicted salary is between 28800 - 42000 £ per year.
Monday-Friday, between 9am and 5pm. 35 hours per week
Hybrid remote
What does the Customer Service Representative role involve?
You will be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you will ensure a seamless experience during the moments that matter.
Comprehensive training will be provided so financial services experience isn’t essential. Many new colleagues join us from customer facing backgrounds in contact centres, retail, hospitality, or the travel industry.
We support our colleagues with competitive benefits:
- We’re an accredited Real Living Wage employer
- 31 days annual leave (includes UK Bank Holidays)
- Annual discretionary bonus eligibility
- Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
- Supportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
- Personal and career development opportunities across a wide range of business functions and specialist areas
- Perks at Work (expensive online discounted shopping)
- Car lease scheme and Jaguar Land Rover discount
- Cycle to Work scheme and interest-free season ticket loans
Our people are:
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
- Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
- Great problem solvers, flexible, and adaptable to changing priorities
- Comfortable switching between multiple IT applications with attention to detail
- Proficient in Microsoft Office (Word & Excel)
- Excited to work with our incredible diverse community and be part of a supportive workplace culture
- Passionate about learning and sharing knowledge to enhance skills and develop best practice
- Focused on living our values - integrity / respect for the individual / leading change / learning and sharing / excellence
Who is Diligenta?
Established in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.
We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that’s 1 in 3 people in the UK!
We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.
If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
Ready to take the next step in your career? Apply today and become part of our innovative team!
Customer Service Representative - Standard Life employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Standard Life
✨Tip Number 1
Familiarise yourself with the life assurance and pension sectors. Understanding the basics of these services will help you engage more confidently during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in simplifying complex information. Role-playing customer scenarios with a friend can help you articulate your thoughts clearly and show your ability to empathise with customers.
✨Tip Number 3
Research Diligenta and its values thoroughly. Being able to discuss how your personal values align with theirs during the interview will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare questions to ask during your interview about the company culture and training opportunities. This shows your enthusiasm for growth and your desire to contribute positively to the team.
We think you need these skills to ace Customer Service Representative - Standard Life
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant IT proficiency. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your understanding of the importance of empathy in this role. Mention specific examples from your past experiences that showcase your problem-solving skills and adaptability.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Customer Service Representative.
How to prepare for a job interview at Diligenta
✨Show Empathy and Understanding
As a Customer Service Representative, you'll be dealing with sensitive topics. Demonstrating empathy during the interview will show that you understand the importance of providing support to customers in difficult situations.
✨Highlight Relevant Experience
Even if you don't have direct experience in financial services, draw on your background in customer-facing roles. Discuss how your skills from retail, hospitality, or contact centres can translate into providing excellent service in this role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare examples of how you've handled challenging customer interactions in the past, focusing on your approach and the positive outcomes.
✨Familiarise Yourself with the Company Values
Research Diligenta's values and mission. Be ready to discuss how your personal values align with theirs, particularly around integrity, respect, and excellence, as these are crucial for the role.
