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For Companies At a Glance
- Tasks: Join us to assist customers with life assurance, savings, and pension plans.
- Company: Diligenta is the largest provider of outsourced administration services in the UK Life Assurance market.
- Benefits: Enjoy hybrid work, 31 days annual leave, and a supportive wellbeing program.
- Why this job: Make a positive impact during crucial moments while developing your skills in a diverse team.
- Qualifications: No financial experience needed; strong communication and problem-solving skills are essential.
- Other info: We celebrate diversity and support all applicants throughout the recruitment process.
The predicted salary is between 18800 - 19800 £ per year.
Job Description
£22,932 per year
Monday-Friday, 9am-5pm, 35 hours per week
Hybrid remote – Combination of work from home and in office
Standard Life House, Edinburgh, EH1 2DH
What does the Customer Service Representative role involve?
You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.
Comprehensive training will be provided so financial services experience isn't essential. Many new colleagues join us from customer facing backgrounds in contact centres, retail, hospitality, or the travel industry.
We support our colleagues with competitive benefits:
- We're an accredited Real Living Wage employer
- No weekend or evening working
- 31 days annual leave (includes UK Bank Holidays)
- Annual discretionary bonus eligibility
- Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
- Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
- Personal and career development opportunities across a wide range of business functions and specialist areas
- Perks at Work (expensive online discounted shopping)
- Car lease scheme and Jaguar Land Rover discount
- Cycle to Work scheme and interest-free season ticket loans
Our people are…
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
- Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
- Great problem solvers, flexible, and adaptable to changing priorities
- Comfortable switching between multiple IT applications with attention to detail
- Proficient in Microsoft Office (Word & Excel)
- Excited to work with our incredible diverse community and be part of a supportive workplace culture
- Passionate about learning and sharing knowledge to enhance skills and develop best practice
Who is Diligenta?
Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.
We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers – that's 1 in 3 people in the UK!
We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.
If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
Ready to take the next step in your career? Apply today and become part of our innovative team!
Customer Service Representative - Standard Life employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Standard Life
✨Tip Number 1
Familiarize yourself with the financial services industry, especially life assurance and pensions. Understanding the basics will help you feel more confident during the interview and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. This will help you articulate your thoughts clearly and demonstrate your ability to handle customer inquiries effectively.
✨Tip Number 3
Highlight any experience you have in customer-facing roles, even if they are not directly related to financial services. Emphasize your ability to empathize with customers and provide excellent service.
✨Tip Number 4
Research Diligenta and its values. Being able to discuss how your personal values align with their commitment to exceptional customer service and diversity will make a strong impression during your interview.
We think you need these skills to ace Customer Service Representative - Standard Life
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Representative position. Understand the key responsibilities and required skills, such as empathy, communication, and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or similar fields. Emphasize your ability to handle calls, provide support, and adapt to changing priorities, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples from your past experiences that demonstrate your skills in communication and problem-solving.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Diligenta
✨Show Your Empathy
As a Customer Service Representative, you'll be dealing with sensitive topics. Make sure to demonstrate your ability to empathize with customers during the interview. Share examples of how you've handled difficult situations in the past with compassion and understanding.
✨Highlight Your Communication Skills
Strong verbal and written communication skills are crucial for this role. Prepare to discuss how you simplify complex information for customers. You might want to practice explaining a complicated topic in a straightforward way to showcase your ability.
✨Demonstrate Problem-Solving Abilities
Be ready to provide examples of how you've solved problems in previous roles. The interviewer will be looking for your flexibility and adaptability, so think of situations where you had to adjust quickly to changing priorities.
✨Familiarize Yourself with Technology
Since the role involves switching between multiple IT applications, it’s beneficial to show your comfort with technology. Mention any relevant experience you have with software or tools, especially Microsoft Office, and express your eagerness to learn new systems.
