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- Tasks: Join us as a Customer Service Representative, helping customers with life assurance and investments.
- Company: Diligenta is a leading provider of outsourced administration services in the UK Life Assurance and Pensions market.
- Benefits: Enjoy 31 days annual leave, hybrid work, and perks like discounts and wellness programs.
- Why this job: Make a real impact by supporting customers during important life moments in a supportive team environment.
- Qualifications: No financial experience needed; just bring your communication skills and a passion for helping others.
- Other info: Comprehensive training provided, with opportunities for personal and career development.
The predicted salary is between 21840 - 23000 £ per year.
Customer Service Representative – Standard Life
Salary: From £21840-£23000
Customer Service Representative
Starting at £21,840-£23,000
Monday-Friday, between 9am and 5pm. 35 hours per week
Hybrid remote
So, what does the role entail?
You’ll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you’ll ensure a seamless experience during the moments that matter.
Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn’t required; comprehensive training will be provided.
We support our colleagues with competitive benefits:
- No weekend working.
- 31 days annual leave (including UK Bank Holidays).
- Annual discretionary bonus eligibility.
- Perks at Work (online discounted shopping).
- Car lease scheme and Jaguar Land Rover discount.
- Cycle to Work scheme and interest-free season ticket loans.
- Annual volunteering day.
- Supportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave).
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
- Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
- Personal and career development opportunities within Diligenta.
Join our team if you’re
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
- Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
- A problem solver, flexible, and adaptable to changing priorities.
- Comfortable switching between multiple IT applications with attention to detail.
- Proficient in Microsoft Office (Word & Excel).
- Excited to work with great people and create a supportive workplace.
- Passionate about learning and sharing knowledge to enhance skills and develop best practices.
Who is Diligenta?
Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government’s workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers – that’s 1 in 3 people in the UK!
Diligenta’s innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we’re excited to welcome new people to be part of our journey.
Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.PandoLogic.
Customer Service Representative - Standard Life employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Standard Life
✨Tip Number 1
Familiarize yourself with the financial services industry, even if you don't have direct experience. Understanding basic concepts related to life assurance, savings, and pensions can help you feel more confident during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios. This will help you articulate your thoughts clearly and demonstrate your ability to simplify complex matters, which is crucial for this role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will highlight your adaptability and calmness under pressure.
✨Tip Number 4
Research Diligenta and its values to align your answers with their mission of providing exceptional customer service. Demonstrating your passion for creating a supportive workplace will make you stand out as a candidate.
We think you need these skills to ace Customer Service Representative - Standard Life
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Representative at Diligenta. Highlight your ability to deliver a seamless customer experience and your empathy in your application.
Tailor Your CV: Customize your CV to emphasize relevant skills such as communication, problem-solving, and adaptability. Mention any experience in customer-facing roles, even if it's from retail or hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle challenging situations. Use specific examples from your past experiences to demonstrate your skills.
Highlight Technical Proficiency: Since the role requires proficiency in Microsoft Office and the ability to switch between IT applications, mention any relevant experience you have with these tools in your application.
How to prepare for a job interview at Diligenta
✨Show Your Empathy
As a Customer Service Representative, you'll be dealing with sensitive topics. Make sure to demonstrate your ability to empathize with customers during the interview. Share examples of how you've handled difficult situations with care and understanding.
✨Highlight Your Communication Skills
Excellent verbal and written communication skills are crucial for this role. Prepare to discuss how you simplify complex information for customers and ensure they feel heard. Practice articulating your thoughts clearly and concisely.
✨Demonstrate Problem-Solving Abilities
Be ready to showcase your problem-solving skills. Think of specific instances where you've successfully resolved customer issues or adapted to changing priorities. This will show that you're flexible and can handle pressure effectively.
✨Familiarize Yourself with Technology
Since the role involves switching between multiple IT applications, it's important to express your comfort with technology. Mention any relevant experience with Microsoft Office or other software, and be prepared to discuss how you adapt to new tools quickly.
