At a Glance
- Tasks: Help customers by answering queries and resolving issues in a friendly manner.
- Company: Join Diligenta, a leading company in the Life and Pensions sector.
- Benefits: Earn £24,479 per year with 23 days holiday and employee discounts.
- Other info: Great opportunities for personal and career development within a supportive environment.
- Why this job: Kickstart your career with extensive training and no weekend shifts!
- Qualifications: Customer-facing experience and good communication skills are essential.
The predicted salary is between 24479 - 24479 £ per year.
Edinburgh • From £24,479 per year
About This Role
Customer Service Representative - Exciting Opportunity for School & College Leavers. Earn £24,479 per year!
- Entry level positions
- Monday - Friday, 9am - 5pm, 35 hours per week
Are you nearing the end of your school career and looking to get straight into the world of work whilst still learning new skills along the way? Diligenta, a leading company in the Life and Pensions sector, is searching for enthusiastic recent school leavers like you to join our team as Customer Service Representatives!
Key information:
- We are based in Edinburgh City Centre, easily accessible by train or bus and car parking is available nearby.
- You will be part of an extensive training programme which provides you with a mix of both product and practical skills to allow you feel comfortable in your role.
- Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives!
- Salary for the role is up to £24,479 per annum, based on skills and experience.
Benefits:
- We offer 23 days holiday (not including bank holidays)
- Eligibility for our discretionary Variable Incentive Plan - giving you the chance to earn extra money each quarter depending on performance.
- A contributory company pension scheme
- Excellent employee wellbeing and assistance support programmes
- A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services
- Personal and career development: grow with us and explore career opportunities within Diligenta and our global parent company, TCS (Tata Consultancy Services).
What you’ll be doing:
- Our Customer Service Representatives are the face of our business - your role will be customer facing answering calls from across our many different skills.
- There are no sales involved in this role.
- Focus will be on your ability to resolve issues and queries and inform members on policy details in a confident, friendly, and professional manner.
What we’re looking for:
- These are entry level positions, all we ask for is some customer-facing experience, and we can teach you the rest.
- Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on finding a solution effectively and empathetically.
- Excellent attention to detail and the ability to follow established processes accurately and consistently.
- Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.
If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.
Customer Service Representative School Leavers employer: Diligenta
Diligenta is an excellent employer, offering a supportive workplace culture that prioritises positive change and employee well-being. With generous holiday allowances, career development opportunities, and a contributory pension scheme, employees are encouraged to grow and thrive in their roles. Joining the claims department in Bristol means being part of a team that values fair decision-making and collaboration, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative School Leavers
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Diligenta. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Diligenta before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative School Leavers
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Diligenta:Your cover letter is your chance to shine! Tell us why you want to work at Diligenta specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Diligenta!
How to prepare for a job interview at Diligenta
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
