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- Tasks: Assist customers with life assurance, savings, and pension plans through calls.
- Company: Diligenta is a leading provider of outsourced administration services in the UK Life Assurance and Pensions market.
- Benefits: Enjoy 31 days annual leave, a contributory pension scheme, and a wellbeing programme.
- Why this job: Join a supportive team making a positive impact on customers' lives during crucial moments.
- Qualifications: No financial experience needed; strong communication and problem-solving skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 24570 - 24570 £ per year.
Salary: From £24,570 per year
Monday-Friday, 8:30am - 6pm
Lynch Wood, Peterborough PE2 6FY
What does the Customer Service Representative role involve?
You will be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you will ensure a seamless experience during the moments that matter.
Comprehensive training will be provided so financial services experience isn’t essential. Many new colleagues join us from customer-facing backgrounds in contact centres, retail, hospitality, or the travel industry.
We support our colleagues with competitive benefits:
- We’re an accredited Real Living Wage employer
- No weekend or evening working
- 31 days annual leave (includes UK Bank Holidays)
- Annual discretionary bonus eligibility
- Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
- Supportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
- Personal and career development opportunities across a wide range of business functions and specialist areas
- Perks at Work (expansive online discounted shopping)
- Car lease scheme and Jaguar Land Rover discount
- Cycle to Work scheme and interest-free season ticket loans
Our people are:
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
- Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
- Great problem solvers, flexible, and adaptable to changing priorities
- Comfortable switching between multiple IT applications with attention to detail
- Proficient in Microsoft Office (Word & Excel)
- Excited to work with our incredible diverse community and be part of a supportive workplace culture
- Passionate about learning and sharing knowledge to enhance skills and develop best practice
- Focused on living our values - integrity / respect for the individual / leading change / learning and sharing / excellence
Who is Diligenta?
Established in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.
We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that’s 1 in 3 people in the UK! We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.
If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
Ready to take the next step in your career? Apply today and become part of our innovative team!
Customer Service Representative - Peterborough employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Peterborough
✨Tip Number 1
Familiarise yourself with the life assurance and pension sectors. Even though financial services experience isn't essential, having a basic understanding of these areas can help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills. As a Customer Service Representative, you'll need to simplify complex matters for customers. Role-playing common customer scenarios with a friend can boost your confidence and improve your responses.
✨Tip Number 3
Showcase your adaptability. The job requires switching between multiple IT applications, so be prepared to discuss any past experiences where you've had to learn new systems quickly or handle changing priorities.
✨Tip Number 4
Emphasise your passion for customer service. Share specific examples from your previous roles in retail, hospitality, or contact centres that demonstrate your commitment to delivering exceptional service and empathy towards customers.
We think you need these skills to ace Customer Service Representative - Peterborough
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Representative. Familiarise yourself with the skills required, such as strong communication and problem-solving abilities, as well as the importance of empathy in customer interactions.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or similar fields. Emphasise your ability to handle calls, provide support, and adapt to changing priorities. Use specific examples that demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention why you are interested in working for Diligenta and how your values align with theirs. Be sure to include any relevant experience that makes you a great fit for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Diligenta
✨Understand the Role
Make sure you thoroughly understand what a Customer Service Representative does. Familiarise yourself with the types of calls you'll be handling, such as life assurance and pension plans. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are crucial for this position, practice articulating your thoughts clearly. You might be asked to explain complex topics simply, so think of examples from your past experiences where you've done this successfully.
✨Demonstrate Empathy and Problem-Solving
Prepare to discuss how you've handled difficult customer interactions in the past. Highlight your ability to remain calm under pressure and provide solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Familiarise Yourself with Technology
As the role involves switching between multiple IT applications, it’s beneficial to demonstrate your comfort with technology. Brush up on Microsoft Office skills, especially Word and Excel, and be ready to discuss any relevant software experience you have.
