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- Tasks: Assist customers with life assurance, savings, and pension queries while providing exceptional service.
- Company: Join Lloyds Banking Group, a leader in financial services dedicated to making a positive impact.
- Benefits: Enjoy 31 days annual leave, a competitive salary, and a range of wellbeing perks.
- Why this job: Be part of a supportive team that values empathy and personal development in a diverse environment.
- Qualifications: No prior financial experience needed; strong communication and problem-solving skills are essential.
- Other info: Flexible working hours with no weekends or evenings required.
The predicted salary is between 22932 - 23000 £ per year.
Customer Service Representative – Lloyds Banking Group
Customer Service Representative – Lloyds Banking Group
Salary: From £22,932-£23,000 per year
Customer Service Representative – Lloyds Banking Group
Salary: From £22,932-£23,000 per year
Customer Service Representative
£22,932 per year
Monday-Friday, 9am – 5pm
Standard Life House, Edinburgh, EH1 2DH
What does the Customer Service Representative role involve?
You\’ll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you\’ll ensure a seamless experience during the moments that matter.
Comprehensive training will be provided so financial services experience isn\’t essential. Many new colleagues join us from customer facing backgrounds in contact centres, retail, hospitality, or the travel industry.
We support our colleagues with competitive benefits:
- We\’re an accredited Real Living Wage employer
- No weekend or evening working
- 31 days annual leave (includes UK Bank Holidays)
- Annual discretionary bonus eligibility
- Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
- Supportive people policies for the moments that matter in life (Carer\’s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
- Personal and career development opportunities across a wide range of business functions and specialist areas
- Perks at Work (expansive online discounted shopping)
- Car lease scheme and Jaguar Land Rover discount
- Cycle to Work scheme and interest-free season ticket loans
Our people are…
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
- Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
- Great problem solvers, flexible, and adaptable to changing priorities
- Comfortable switching between multiple IT applications with attention to detail
- Proficient in Microsoft Office (Word & Excel)
- Excited to work with our incredible diverse community and be part of a supportive workplace culture
- Passionate about learning and sharing knowledge to enhance skills and develop best practice
- Focussed on living our values – integrity / respect for the individual / leading change / learning and sharing / excellence
Who is Diligenta?
Established in 2005, we\’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.
We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers – that\’s 1 in 3 people in the UK!
We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.
If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
Ready to take the next step in your career? Apply today and become part of our innovative team!
Apply for this role:
Do you hold valid Right to Work in the UK? Yes No Do you have any convictions or conditional cautions which are currently unspent under the Rehabilitation of Offenders Act 1974 (including traffic offences)? Yes No Are you or have you been the subject of any Voluntary Arrangements (IVAs), County Court Judgments (CCJs), Bankruptcy, or any other formal credit related proceedings which have or have not been satisfied? Yes No Have you been referred for this position by Diligenta Employee? Yes No Have you previously worked for Tata Consultancy Services (TCS)? Yes No Attach CV Tick to signal your acceptance of the Diligenta Privacy Policy and the privacy policy of our recruitment partners Sanderson Solutions Group
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Customer Service Representative - Lloyds Banking Group employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Lloyds Banking Group
✨Tip Number 1
Familiarise yourself with the financial services sector, especially life assurance and pensions. Understanding the basics will help you engage more confidently during interviews and demonstrate your interest in the role.
✨Tip Number 2
Practice your communication skills by simulating customer interactions. Role-playing common customer scenarios can help you articulate your responses clearly and show that you can handle calls effectively.
✨Tip Number 3
Research Diligenta and its values thoroughly. Being able to discuss how your personal values align with theirs will make a strong impression and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Highlight any experience you have in customer-facing roles, even if they are not directly related to finance. Emphasising your ability to empathise with customers and solve problems will resonate well with the hiring team.
We think you need these skills to ace Customer Service Representative - Lloyds Banking Group
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Lloyds Banking Group is looking for in a Customer Service Representative. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your relevant experience, especially if you have worked in customer-facing roles. Emphasise your communication skills, problem-solving abilities, and any experience with IT applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to handle challenging situations with empathy and respect.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Diligenta
✨Understand the Role
Make sure you thoroughly understand what a Customer Service Representative does at Lloyds Banking Group. Familiarise yourself with the types of calls you'll be handling, such as life assurance and pension plans, so you can speak confidently about how you would approach these situations.
✨Showcase Your Empathy
Since this role involves supporting customers during significant moments in their lives, it's crucial to demonstrate your ability to empathise. Prepare examples from your past experiences where you've shown understanding and compassion towards customers or clients.
✨Highlight Your Communication Skills
Strong verbal and written communication skills are essential for this position. Be ready to discuss how you've effectively communicated complex information in previous roles, and consider practising common customer service scenarios to showcase your clarity and professionalism.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your adaptability and flexibility in changing situations, as well as your proficiency with IT applications, which will be important in this tech-driven environment.
