At a Glance
- Tasks: Join us as a Customer Service Representative, helping customers with life assurance and investments.
- Company: Diligenta is the UK's largest provider of outsourced administration services for Life Assurance and Pensions.
- Benefits: Enjoy 31 days annual leave, a contributory pension scheme, and a wellbeing programme.
- Other info: Comprehensive training provided, with opportunities for personal and career development.
- Why this job: Make a positive impact in people's lives while working in a supportive and diverse culture.
- Qualifications: No financial experience needed; strong communication and problem-solving skills are essential.
The predicted salary is between 28800 - 43200 € per year.
Monday to Friday, with working hours between 08:30am - 5:30pm, 37 hours per week, Telford, TF3 4NB.
What does the Customer Service Representative role involve?
You will be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you will ensure a seamless experience during the moments that matter.
Comprehensive training will be provided so financial services experience isn’t essential. Many new colleagues join us from customer-facing backgrounds in contact centres, retail, hospitality, or the travel industry.
We support our colleagues with competitive benefits:
- We’re an accredited Real Living Wage employer
- 31 days annual leave (includes UK Bank Holidays)
- Annual discretionary bonus eligibility
- Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
- Supportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
- Personal and career development opportunities across a wide range of business functions and specialist areas
- Perks at Work (expensive online discounted shopping)
- Car lease scheme and Jaguar Land Rover discount
- Cycle to Work scheme and interest-free season ticket loans
Our people are:
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
- Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
- Great problem solvers, flexible, and adaptable to changing priorities
- Comfortable switching between multiple IT applications with attention to detail
- Proficient in Microsoft Office (Word & Excel)
- Excited to work with our incredible diverse community and be part of a supportive workplace culture
- Passionate about learning and sharing knowledge to enhance skills and develop best practice
- Focused on living our values - integrity / respect for the individual / leading change / learning and sharing / excellence
Who is Diligenta?
Established in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.
We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that’s 1 in 3 people in the UK!
We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.
If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
Ready to take the next step in your career? Apply today and become part of our innovative team!
Customer Service Representative in Telford employer: Diligenta
Diligenta is an exceptional employer located in Telford, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With comprehensive training, competitive benefits including 31 days of annual leave, and opportunities for personal and career growth, we empower our Customer Service Representatives to make a meaningful impact in the lives of our customers during pivotal moments. Join us to be part of a passionate team dedicated to delivering outstanding service while enjoying unique perks and a commitment to diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Telford
✨Tip Number 1
Familiarise yourself with the life assurance and pension sectors. Even though financial services experience isn't essential, having a basic understanding of these areas can help you engage more effectively during interviews.
✨Tip Number 2
Highlight your customer service skills from previous roles, especially if you come from retail, hospitality, or contact centres. Be ready to share specific examples of how you've handled challenging situations with empathy and respect.
✨Tip Number 3
Demonstrate your adaptability by discussing times when you've successfully managed multiple tasks or switched between different IT applications. This will show that you're comfortable in a dynamic work environment.
✨Tip Number 4
Prepare to discuss your passion for learning and sharing knowledge. The role values continuous development, so be ready to explain how you stay updated on best practices in customer service.
We think you need these skills to ace Customer Service Representative in Telford
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what the Customer Service Representative role entails. Focus on the skills and qualities they are looking for, such as empathy, communication skills, and problem-solving abilities.
Tailor Your CV:Make sure your CV highlights relevant experience, especially if you have a background in customer-facing roles like retail or hospitality. Emphasise your communication skills and any experience with IT applications, as these are crucial for the position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples from your past experiences where you demonstrated empathy and problem-solving skills, aligning them with the values of the company.
Proofread Your Application:Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are important traits for a Customer Service Representative.
How to prepare for a job interview at Diligenta
✨Show Empathy and Understanding
As a Customer Service Representative, you'll be dealing with sensitive topics. Demonstrating empathy during the interview will show that you understand the importance of providing support to customers in difficult situations.
✨Highlight Your Communication Skills
Strong verbal and written communication skills are crucial for this role. Be prepared to discuss examples from your past experiences where you effectively communicated complex information in a simple way.
✨Demonstrate Problem-Solving Abilities
Employers value candidates who can think on their feet. Prepare to share specific instances where you've successfully resolved customer issues or adapted to changing priorities in a fast-paced environment.
✨Familiarise Yourself with Technology
Since the role involves switching between multiple IT applications, it’s beneficial to express your comfort with technology. Mention any relevant experience with Microsoft Office or other software that showcases your attention to detail.
