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- Tasks: Handle customer calls about life assurance, savings, and pensions with empathy and respect.
- Company: Diligenta is the UK's largest provider of outsourced administration services for Life Assurance and Pensions.
- Benefits: Enjoy 31 days annual leave, a contributory pension scheme, and a wellbeing programme.
- Why this job: Join a supportive culture that values integrity, learning, and delivering exceptional customer service.
- Qualifications: No financial experience needed; strong communication and problem-solving skills are essential.
- Other info: Comprehensive training provided; flexible working hours with no weekends or evenings.
The predicted salary is between 21000 - 30000 £ per year.
Salary: £24,570
Monday-Friday, 8:30am - 6pm
Bristol Lake view, Bristol, BS34 8SW
You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.
Comprehensive training will be provided so financial services experience isn't essential. Many new colleagues join us from customer facing backgrounds in contact centres, retail, hospitality, or the travel industry.
We support our colleagues with competitive benefits:
- We're an accredited Real Living Wage employer
- No weekend or evening working
- 31 days annual leave (includes UK Bank Holidays)
- Annual discretionary bonus eligibility
- Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
- Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
- Personal and career development opportunities across a wide range of business functions and specialist areas
- Perks at Work (expensive online discounted shopping)
- Car lease scheme and Jaguar Land Rover discount
- Cycle to Work scheme and interest-free season ticket loans
Our people are...
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
- Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
- Great problem solvers, flexible, and adaptable to changing priorities
- Comfortable switching between multiple IT applications with attention to detail
- Proficient in Microsoft Office (Word & Excel)
- Excited to work with our incredible diverse community and be part of a supportive workplace culture
- Passionate about learning and sharing knowledge to enhance skills and develop best practice
- Focussed on living our values - integrity / respect for the individual / leading change / learning and sharing / excellence
Who is Diligenta?
Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.
We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!
We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.
If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
Ready to take the next step in your career? Apply today and become part of our innovative team!
Customer Service Representative employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the life assurance and pensions industry. Understanding the basics of these services will help you engage more confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially active listening. Since the role involves handling sensitive customer calls, being able to listen attentively and respond empathetically is crucial for success.
✨Tip Number 3
Showcase your adaptability by preparing examples from your past experiences where you've successfully handled changing priorities or difficult situations. This will highlight your problem-solving skills and flexibility.
✨Tip Number 4
Research Diligenta's values and culture. Aligning your personal values with those of the company can make a strong impression and show that you're a good fit for their team-oriented environment.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer-facing roles. Emphasise your communication skills, problem-solving abilities, and any experience with IT applications.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention specific examples from your past experiences that demonstrate your ability to handle challenging situations with empathy and respect.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Diligenta
✨Show Your Empathy
As a Customer Service Representative, empathy is key. During the interview, share examples of how you've handled difficult customer interactions in the past, demonstrating your ability to connect with customers and provide support during challenging times.
✨Highlight Your Communication Skills
Strong verbal and written communication skills are essential for this role. Be prepared to discuss how you simplify complex information for customers and ensure they understand their options clearly. Practising common customer service scenarios can help you articulate your approach.
✨Demonstrate Problem-Solving Abilities
Employers look for great problem solvers. Prepare to discuss specific instances where you've successfully resolved customer issues or adapted to changing priorities. This will showcase your flexibility and ability to think on your feet.
✨Familiarise Yourself with Technology
Since the role involves switching between multiple IT applications, it's beneficial to demonstrate your comfort with technology. Mention any relevant experience with software or tools, and express your willingness to learn new systems quickly.
