At a Glance
- Tasks: Help customers with life assurance, savings, and pension plans while providing exceptional service.
- Company: Diligenta is the UK's largest provider of outsourced administration services in life assurance and pensions.
- Benefits: Enjoy 31 days annual leave, a bonus scheme, and a contributory pension plan.
- Other info: We celebrate diversity and offer comprehensive training to kickstart your career in financial services.
- Why this job: Join a supportive team making a real difference in people's lives during important moments.
- Qualifications: No financial experience needed; just bring your passion for helping others and strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Customer Service Representative – Edinburgh, Standard Life House, Edinburgh (EH1 2DH). Salary: £24,479 per year. You will join a people and technology‑driven business, supporting customers via front‑line telephony. You will handle enquiries about life assurance, savings, investments, pension plans, and manage policy processing and updates to ensure a smooth customer experience.
Responsibilities
You will provide seamless service during important moments for customers, ensuring accurate and timely resolution of queries and maintaining policy details.
Qualifications & Attributes
- Passionate about delivering a seamless customer experience with empathy and respect, and able to remain calm under pressure.
- Excellent listening, strong verbal and written communication skills, able to simplify complex matters.
- Great problem‑solving, flexible and adaptable to changing priorities.
- Comfortable using multiple IT applications, with attention to detail.
- Proficient in Microsoft Office (Word & Excel).
- Excited to work with a diverse community and be part of a supportive workplace culture.
- Passionate about learning and sharing knowledge to enhance skills and develop best practice.
- Focused on living our values – integrity / respect for the individual / leading change / learning and sharing / excellence.
Benefits
- Real Living Wage employer.
- No weekend or evening working.
- 31 days annual leave (includes UK Bank Holidays).
- Annual discretionary bonus eligibility.
- Contributory pension scheme (up to 6% matching), Group Life Assurance and Group Income Protection.
- Supportive people policies – Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day.
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical and financial support.
- Personal and career development opportunities.
- Perks at Work (expansive online discounted shopping).
- Car lease scheme and Jaguar Land Rover discount.
- Cycle to Work scheme and interest‑free season ticket loans.
About Us
Diligenta is a provider of outsourced administration services to the UK Life Assurance and Pensions market. We leverage technology to support customers through critical calls. We celebrate diversity and are committed to an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.
EEO Statement
We welcome applications from people of all backgrounds and are committed to providing equal opportunity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Edinburgh
✨Tip Number 1
Familiarise yourself with the financial services industry, especially life assurance and pensions. Understanding the basics will help you engage more confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you articulate your thoughts clearly and respond effectively to customer queries, which is crucial for a Customer Service Representative.
✨Tip Number 3
Showcase your empathy and problem-solving abilities in conversations with friends or family. Being able to convey these traits will be beneficial when discussing your experiences in the interview.
✨Tip Number 4
Research Diligenta and its values thoroughly. Understanding the company culture and their commitment to customer service will allow you to align your answers with what they are looking for in a candidate.
We think you need these skills to ace Customer Service Representative - Edinburgh
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what the Customer Service Representative role entails. Highlight key responsibilities such as handling enquiries and processing requests, and think about how your experience aligns with these tasks.
Tailor Your CV:Make sure your CV reflects relevant experience in customer service or similar fields. Emphasise skills like communication, problem-solving, and adaptability, which are crucial for this role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for helping people and your ability to deliver exceptional customer service. Mention any specific experiences that demonstrate your empathy and respect for customers.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Diligenta
✨Show Your Empathy
As a Customer Service Representative, empathy is key. During the interview, share examples of how you've helped customers in the past, especially in challenging situations. This will demonstrate your ability to connect with clients and provide the support they need.
✨Highlight Your Communication Skills
Strong verbal and written communication skills are essential for this role. Be prepared to discuss how you simplify complex information for customers. You might even want to practice explaining a complicated topic in a straightforward way before the interview.
✨Demonstrate Problem-Solving Abilities
Employers love candidates who can think on their feet. Prepare to discuss specific instances where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Familiarise Yourself with the Company
Research Diligenta and understand their values and services. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your responses to align with their mission of providing exceptional customer service.
