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- Tasks: Assist customers with life assurance, savings, and pension plans through calls.
- Company: Join Diligenta, the UK's largest provider of outsourced administration services in life assurance.
- Benefits: Enjoy 31 days annual leave, a competitive salary, and a wellbeing programme.
- Why this job: Make a positive impact on customers' lives while developing your skills in a supportive environment.
- Qualifications: No financial experience needed; strong communication and problem-solving skills are essential.
- Other info: Flexible working hours with no weekends or evenings required.
The predicted salary is between 21840 - 23000 £ per year.
Learn more about the general tasks related to this opportunity below, as well as required skills.
£21,840 - £23,000 per year
Monday-Friday, 9am - 5pm
Fountainbridge, Edinburgh, EH3 9PE
What does the Customer Service Representative role involve? You’ll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you’ll ensure a seamless experience during the moments that matter.
Comprehensive training will be provided so financial services experience isn’t essential. Many new colleagues join us from customer facing backgrounds in contact centres, retail, hospitality, or the travel industry.
We support our colleagues with competitive benefits:
- We’re an accredited Real Living Wage employer
- No weekend or evening working
- 31 days annual leave (includes UK Bank Holidays)
- Annual discretionary bonus eligibility
- Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
- Supportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
- Personal and career development opportunities across a wide range of business functions and specialist areas
- Perks at Work (expensive online discounted shopping)
- Car lease scheme and Jaguar Land Rover discount
- Cycle to Work scheme and interest-free season ticket loans
Our people are...
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
- Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
- Great problem solvers, flexible, and adaptable to changing priorities
- Comfortable switching between multiple IT applications with attention to detail
- Proficient in Microsoft Office (Word & Excel)
- Excited to work with our incredible diverse community and be part of a supportive workplace culture
- Passionate about learning and sharing knowledge to enhance skills and develop best practice
- Focussed on living our values - integrity / respect for the individual / leading change / learning and sharing / excellence
Who is Diligenta? Established in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do. We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that’s 1 in 3 people in the UK! We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.
If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
Ready to take the next step in your career? Apply today and become part of our innovative team!
Customer Service Representative employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the financial services sector, especially life assurance and pensions. Understanding the basics will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with friends or family. This will help you articulate your thoughts clearly and confidently, which is crucial for a Customer Service Representative.
✨Tip Number 3
Research Diligenta and its values thoroughly. Being able to discuss how your personal values align with theirs can set you apart from other candidates and show that you're genuinely interested in the company.
✨Tip Number 4
Prepare examples from your past experiences that showcase your problem-solving abilities and adaptability. Highlighting these skills will demonstrate your readiness to handle the diverse challenges faced in customer service.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Representative at Lloyds Banking Group. Familiarise yourself with the tasks involved, such as handling customer calls about life assurance, savings, and pensions.
Tailor Your CV: Highlight relevant experience in customer service or similar fields like retail or hospitality. Emphasise your communication skills, problem-solving abilities, and any experience with IT applications, particularly Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to handle challenging situations with empathy and respect.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Diligenta
✨Show Empathy and Understanding
As a Customer Service Representative, you'll be dealing with sensitive topics. Make sure to demonstrate your ability to empathise with customers during the interview. Share examples from your past experiences where you successfully handled difficult situations with care and respect.
✨Highlight Your Communication Skills
Strong verbal and written communication skills are crucial for this role. Prepare to discuss how you've effectively communicated complex information in previous jobs. You might even want to practice simplifying a complex topic to ensure clarity during your interview.
✨Demonstrate Problem-Solving Abilities
Employers are looking for great problem solvers. Think of specific instances where you identified a problem and took the initiative to resolve it. Be ready to explain your thought process and the outcome, showcasing your adaptability and flexibility.
✨Familiarise Yourself with Technology
Since the role involves switching between multiple IT applications, it's beneficial to show your comfort with technology. Brush up on your Microsoft Office skills, especially Word and Excel, and be prepared to discuss any relevant software experience you have.
