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For Companies At a Glance
- Tasks: Help customers with life assurance, savings, and pensions while providing exceptional service.
- Company: Join Diligenta, a leading provider in the UK Life Assurance and Pensions market.
- Benefits: Enjoy competitive pay, 31 days leave, and a supportive wellbeing programme.
- Why this job: Make a real difference in people's lives during important moments.
- Qualifications: No financial experience needed; just bring your passion for helping others.
- Other info: Hybrid work after 6 months and great career development opportunities.
The predicted salary is between 19900 - 25000 £ per year.
Job Description
Do you have the right skills and experience for this role Read on to find out, and make your application.
Customer Service Representative
Starting at £24,941 per year
Monday to Friday
37.5 Hours per week,between 8am-6pm
Hybrid after 6 months
Kildean Business Park, Stirling, FK8 1FT
What does the Customer Service Representative role involve?
You\’ll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you\’ll ensure a seamless experience during the moments that matter.
Comprehensive training will be provided so financial services experience isn\’t essential. Many new colleagues join us from customer facing backgrounds in contact centres, retail, hospitality, or the travel industry.
We support our colleagues with competitive benefits:
- We\’re an accredited Real Living Wage employer
- No weekend or evening working
- 31 days annual leave (includes UK Bank Holidays)
- Annual discretionary bonus eligibility
- Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
- Supportive people policies for the moments that matter in life (Carer\’s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
- Personal and career development opportunities across a wide range of business functions and specialist areas
- Perks at Work (expansive online discounted shopping)
- Car lease scheme and Jaguar Land Rover discount
- Cycle to Work scheme and interest-free season ticket loans
Our people are…
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
- Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
- Great problem solvers, flexible, and adaptable to changing priorities
- Comfortable switching between multiple IT applications with attention to detail
- Proficient in Microsoft Office (Word & Excel)
- Excited to work with our incredible diverse community and be part of a supportive workplace culture
- Passionate about learning and sharing knowledge to enhance skills and develop best practice
- Focussed on living our values – integrity / respect for the individual / leading change / learning and sharing / excellence
Who is Diligenta?
Established in 2005, we\’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.
We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers – that\’s 1 in 3 people in the UK!
We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.
If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
Ready to take the next step in your career? xohmjla Apply today and become part of our innovative team!
Customer Service Representative employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research Diligenta and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be an excellent listener and communicator. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our amazing team at Diligenta.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience, especially in customer-facing roles, and show us how your skills align with what we value at StudySmarter.
Showcase Your Communication Skills: Since strong verbal and written communication is key for this role, use clear and concise language in your application. Give examples of how you've simplified complex issues for customers in the past – we love a good story!
Emphasise Your Problem-Solving Abilities: We want to see how you tackle challenges! In your application, mention specific instances where you've successfully resolved customer issues or adapted to changing priorities. This will show us you're ready for the dynamic environment we thrive in.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Diligenta
✨Know the Company Inside Out
Before your interview, take some time to research Diligenta and their values. Understand their commitment to customer service and how they support their employees. This will not only show your interest but also help you align your answers with their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Whether it's from retail, hospitality, or any other customer-facing role, highlight how you handled difficult situations and ensured a positive experience for customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise what they've said to show that you're attentive. This is crucial for a Customer Service Representative role, where understanding customer needs is key.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about common issues in customer service and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.