At a Glance
- Tasks: Assist customers with life assurance, savings, investments, and pension plans via calls.
- Company: People and technology-driven business in Bristol.
- Benefits: Competitive salary and supportive work environment.
- Other info: Monday to Friday role with a focus on customer satisfaction.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 19953 - 29929 £ per year.
About This Role
Customer Service Representative
£24,479 per year
Standard Life House, Edinburgh, EH1 2DH
What does the Customer Service Representative role involve?
You'll be joining a people and technology-driven business, supporting customers through front‑line telephony. Whether handling calls about life assurance, savings, investments or pension plans, or managing the processing and updates that keep their policies running smoothly, you’ll ensure a seamless experience during the moments that matter.
Comprehensive training will be provided so financial services experience isn\'t essential. Many new colleagues join us from customer facing backgrounds in contact centres, retail, hospitality, or the travel industry.
We support our colleagues with competitive benefits:
- We\'reman accredited Real Living Wage employer
- No weekend or evening working
- 31 days annual leave (includes UK Bank Holidays)
- Annual discretionary bonus eligibility
- Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
- Supportive people policies for the moments that matter in life (Carer\'s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
- Wellbeing programme with health checks, nutritional advice, second medical opinionoption, employeeassistanceprogrammeand mental, physical, and financial support
- Personal and career development opportunities across a wide range of business functions and specialist areas
- Perks at Work (expansive online discounted shopping)
- Car lease scheme and Jaguar Land Rover discount
- Cycle to Work scheme and interest-free season ticket loans
Our people are...
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
- Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
- Great problem solvers, flexible, and adaptable to changing priorities
- Comfortable switching between multiple IT applications with attention to detail
- Proficient in Microsoft Office (Word & Excel)
- Excited to work with our incredible,diverse community and be part of a supportive workplace culture
- Passionate about learning and sharing knowledge to enhance skills and develop best practice
- Focussed on living our values - integrity / respect for the individual / leading change / learning and sharing / excellence
Who is Diligenta?
Established in 2005,we\'reproud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.
Ourunique technology solution enables us to make a positive difference to the lives of over 23 million customers -that\'s1 in 3 people in the UK!
We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of allbackgrounds,experiencesand perspectives.
If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
#J-18808-LjbffrCustomer Service Representative employer: Diligenta
Diligenta is an excellent employer, offering a supportive workplace culture that prioritises positive change and employee well-being. With generous holiday allowances, career development opportunities, and a contributory pension scheme, employees are encouraged to grow and thrive in their roles. Joining the claims department in Bristol means being part of a team that values fair decision-making and collaboration, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with common customer scenarios.
✨Tip Number 3
Be ready with examples! Think of times when you've helped customers or solved problems. Sharing these stories during your chat can really make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in a customer service role.
Tailor Your Application:Make sure to customise your application for the Customer Service Representative position. Highlight any relevant experience you have with life assurance, savings, or investments, as this will show us you're a great fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, especially since you'll be helping customers with their queries. Avoid jargon and make it easy for us to understand your skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Diligenta
✨Know Your Stuff
Before the interview, make sure you understand the basics of life assurance, savings, investments, and pension plans. Brush up on common customer queries and how to handle them. This will show that you're not just a people person but also knowledgeable about the services you'll be dealing with.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s crucial for a Customer Service Representative to understand customer needs, so showing this skill in your interview can set you apart.
✨Show Empathy
Customer service is all about connecting with people. Be prepared to share examples of how you've handled difficult situations with empathy and understanding. This will highlight your ability to support customers, especially when they’re dealing with sensitive issues like pensions or investments.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
