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- Tasks: Assist customers with life assurance, savings, investments, and pension plans via calls.
- Company: People and technology-driven business in Bristol.
- Benefits: Competitive salary and supportive work environment.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Monday to Friday role with a focus on customer satisfaction.
The predicted salary is between 19953 - 29929 £ per year.
Customer Service Representative
Salary: From £23,278 per year
Location: Standard Life House, Edinburgh, EH1 2DH
Working arrangement: Hybrid (combining office and remote work)
Make a Difference When It Matters Most
Join us as a Customer Service Representative and play a vital role in supporting customers through important life moments. Whether assisting with retirement planning, investments, personal information updates, or providing compassionate support during bereavements, you will ensure a seamless and positive experience for our clients.
What You’ll Be Doing
Handling inbound and outbound calls related to life assurance, savings, investments, and pension plans, while delivering exceptional customer service with empathy and professionalism.
What We’re Looking For
- Proficiency in Microsoft Office, especially Word and Excel
- Strong communication and listening skills to understand and assist customers effectively
About Us
Since 2005, we have been the UK’s largest provider of outsourced administration services to the Life Assurance and Pensions market. Serving over 23 million customers, we pride ourselves on delivering outstanding service during life’s most significant moments. We value diversity and inclusion, welcoming applicants from all backgrounds.
Why Join Us?
- Hybrid working for a flexible work-life balance
- Comprehensive training and clear career progression opportunities
- Accredited Real Living Wage employer with 31 days annual leave including bank holidays
Attractive benefits including discretionary bonus, contributory pension, wellbeing programmes, and more
Ready to take the next step in your career? Apply today and become part of our innovative team!
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Customer Service Representative employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with common customer scenarios.
✨Tip Number 3
Be ready with examples! Think of times when you've helped customers or solved problems. Sharing these stories during your chat can really make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in a customer service role.
Tailor Your Application: Make sure to customise your application for the Customer Service Representative position. Highlight any relevant experience you have with life assurance, savings, or investments, as this will show us you're a great fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially since you'll be helping customers with their queries. Avoid jargon and make it easy for us to understand your skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Diligenta
✨Know Your Stuff
Before the interview, make sure you understand the basics of life assurance, savings, investments, and pension plans. Brush up on common customer queries and how to handle them. This will show that you're not just a people person but also knowledgeable about the services you'll be dealing with.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s crucial for a Customer Service Representative to understand customer needs, so showing this skill in your interview can set you apart.
✨Show Empathy
Customer service is all about connecting with people. Be prepared to share examples of how you've handled difficult situations with empathy and understanding. This will highlight your ability to support customers, especially when they’re dealing with sensitive issues like pensions or investments.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
