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For Companies At a Glance
- Tasks: Assist customers with life assurance, savings, investments, and pension plans via phone.
- Company: Join a people-focused, tech-driven business in Bristol.
- Benefits: Competitive salary, Monday to Friday hours, and supportive work environment.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Opportunity for career growth in a dynamic team.
The predicted salary is between 19953 - 29929 £ per year.
Customer Service RepresentativeSalary: £24,941
Monday-Friday, 8:30am – 6pm
Bristol Lake view, Bristol, BS34 8SW
You\’ll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families…
Customer Service Representative employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with common customer scenarios.
✨Tip Number 3
Be ready with examples! Think of specific situations where you've helped customers or solved problems. This will help you shine during interviews and show that you’re the perfect fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love helping customers! Share any experiences that highlight your skills in providing excellent service, especially in areas like life assurance or investments.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight relevant experience and skills that match the job description, so we can see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Diligenta
✨Know Your Stuff
Before the interview, brush up on the basics of life assurance, savings, investments, and pensions. Familiarise yourself with common customer queries and how to address them. This will show that you're not just a people person but also knowledgeable about the industry.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This is crucial for a Customer Service Representative role, as it shows you can effectively understand and address customer needs.
✨Showcase Your Empathy
Customer service is all about connecting with people. Prepare examples from your past experiences where you've successfully helped someone in a difficult situation. Highlighting your empathy will resonate well with the interviewers, as they want someone who can support customers through their financial journeys.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
