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- Tasks: Assist customers with life assurance, savings, investments, and pension plans via calls.
- Company: People and technology-driven business in Bristol.
- Benefits: Competitive salary and supportive work environment.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Monday to Friday role with a focus on customer satisfaction.
The predicted salary is between 19953 - 29929 £ per year.
Customer Service RepresentativeSalary: £24,941
Monday-Friday, 8:30am – 6pm
Bristol Lake view, Bristol, BS34 8SW
You\’ll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families…
Locations
Customer Service Representative employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills. As a Customer Service Representative, you'll be chatting with customers all day. Role-play with a friend or use our resources to sharpen your phone etiquette and problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love helping customers! Share any experiences that highlight your skills in providing excellent service, as we value a genuine passion for supporting others.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight relevant experience with life assurance, savings, or investments, so we can see how you fit into our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Diligenta
✨Know Your Stuff
Before the interview, brush up on the basics of life assurance, savings, investments, and pension plans. Familiarise yourself with common customer queries and how to address them. This will show that you're not just a people person but also knowledgeable about the industry.
✨Showcase Your Communication Skills
As a Customer Service Representative, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to get comfortable with handling different types of calls.
✨Demonstrate Empathy
In customer service, understanding and empathy go a long way. Prepare examples from your past experiences where you successfully resolved a customer's issue or provided support. This will highlight your ability to connect with customers on a personal level.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
