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For Companies At a Glance
- Tasks: Assist customers with life assurance, savings, investments, and pension plans via calls.
- Company: Join a people-focused, tech-driven company in Edinburgh.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive work environment.
- Why this job: Make a difference in people's financial futures while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great opportunity for career growth in a dynamic team.
The predicted salary is between 18622 - 28000 £ per year.
Customer Service Representative£23,278 per yearMonday-Friday, 9am – 5pm
Standard Life House, Edinburgh, EH1 2DH
What does the Customer Service Representative role involve?
You\’ll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing invest…
Customer Service Representative employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research Standard Life and understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll be handling calls all day. Try role-playing with a friend or family member to get comfortable with common customer queries and how to respond effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Standard Life. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it ensures your application gets into the right hands quickly. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. We want to see how you've helped customers in the past, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Service Representative role and how you can contribute to our team at StudySmarter.
Showcase Your Communication Skills: As a Customer Service Representative, communication is key. In your application, demonstrate your ability to convey information clearly and effectively, whether in writing or through examples of past interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Diligenta
✨Know Your Stuff
Before the interview, make sure you understand the basics of life assurance, savings, investments, and pension plans. Brush up on common customer queries and how to handle them. This will show that you're not just interested in the role but also prepared to engage with customers knowledgeably.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding. This shows that you value what the interviewer is saying and can help you provide more thoughtful answers, especially when discussing customer interactions.
✨Showcase Your People Skills
As a Customer Service Representative, you'll be dealing with people all day. Use the interview to highlight your interpersonal skills. Share examples of how you've successfully resolved customer issues or built rapport with clients in previous roles. This will help the interviewer see you as a great fit for their team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, training opportunities, or how success is measured in the role. This not only shows your interest in the position but also helps you determine if the company aligns with your values and career goals.
