Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with life assurance, savings, investments, and pension plans via calls.
- Company: Join a people-focused, tech-driven company in Edinburgh.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive work environment.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great opportunity for career growth in a dynamic team.
The predicted salary is between 18622 - 28000 £ per year.
Customer Service Representative£23,278 per yearMonday-Friday, 9am – 5pm
Standard Life House, Edinburgh, EH1 2DH
What does the Customer Service Representative role involve?
You\’ll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing invest…
Customer Service Representative employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research Standard Life and understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll be handling calls all day. Try role-playing with a friend or family member to get comfortable with common customer queries and how to respond effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. We want to see how you've helped customers in the past, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Service Representative role and how you can contribute to our team at StudySmarter.
Showcase Your Communication Skills: As a Customer Service Representative, communication is key. In your application, demonstrate your ability to convey information clearly and effectively, whether in writing or through examples of past interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Diligenta
✨Know Your Stuff
Before the interview, make sure you understand the basics of life assurance, savings, investments, and pension plans. Brush up on common customer queries and how to handle them. This will show that you're not just a people person but also knowledgeable about the industry.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means really paying attention to the questions being asked and responding thoughtfully. It’s crucial for a Customer Service Representative to understand customer needs, so showing this skill in your interview will set you apart.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to think on your feet and provide excellent service, which is key for this role.
✨Be Personable and Professional
Remember, this role is all about connecting with customers. Be friendly and approachable during the interview, but also maintain a level of professionalism. A good balance will show that you can build rapport while still representing the company well.