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For Companies At a Glance
- Tasks: Assist customers with life assurance, savings, investments, and pension plans via calls.
- Company: Join a tech-driven company focused on customer satisfaction.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive work environment.
- Why this job: Make a difference in people's financial futures while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great opportunity for career growth in a dynamic team.
The predicted salary is between 18622 - 28000 £ per year.
Customer Service Advisor£23,278 per yearMonday-Friday, 9am – 5pm
Standard Life House, Edinburgh, EH1 2DH
What does the Customer Service Representative role involve?
You\’ll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, …
Customer Service Advisor employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Standard Life and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be handling calls and interacting with customers regularly. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows that you're proactive and serious about joining our team at Standard Life.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. We want to see how you've helped customers in the past, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional.
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Diligenta
✨Know Your Stuff
Before the interview, make sure you understand the basics of life assurance, savings, investments, and pension plans. Brush up on common customer queries and how to handle them. This will show that you're not just interested in the role but also prepared to engage with customers knowledgeably.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means really paying attention to the questions being asked and responding thoughtfully. It’s crucial for a Customer Service Advisor to understand customer needs, so showing this skill in your interview can set you apart.
✨Showcase Your People Skills
Customer service is all about people! Be ready to share examples of how you've successfully handled difficult situations or provided excellent service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your interpersonal skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
