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For Companies At a Glance
- Tasks: Assist customers with life assurance, savings, investments, and pension plans.
- Company: Join a people-focused, tech-driven business in Bristol.
- Benefits: Competitive salary, Monday to Friday hours, and supportive work environment.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great opportunity for career growth in a dynamic team.
The predicted salary is between 19953 - 29929 £ per year.
Customer Service Advisor
Salary: £24,941
Monday-Friday, 8:30am – 6pm
Bristol Lake view, Bristol, BS34 8SW
You\’ll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during…
Customer Service Advisor employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure you know the ins and outs of the company before your interview. Research their values, mission, and any recent news. This will help us show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We want to see that you can stay calm and professional, even when things get tough!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about team dynamics or growth opportunities shows that you’re keen to engage and grow within the company. It’s a great way to make a lasting impression.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in a customer service role.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight any relevant experience you have with life assurance, savings, or investments. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially since you'll be helping customers with important matters. Avoid jargon and make it easy for us to understand your skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Diligenta
✨Know Your Stuff
Make sure you understand the basics of life assurance, savings, investments, and pension plans. Brush up on common customer queries and how to handle them. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means really paying attention to the questions being asked and responding thoughtfully. It’s crucial for a Customer Service Advisor to understand customer needs, so showing this skill in your interview will set you apart.
✨Show Empathy
Customer service is all about connecting with people. Prepare examples from your past experiences where you’ve shown empathy or resolved conflicts. This will highlight your ability to support customers during sensitive situations, which is key in this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
