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For Companies At a Glance
- Tasks: Assist customers with life assurance, savings, investments, and pension plans.
- Company: Join a people-focused, tech-driven business in Bristol.
- Benefits: Competitive salary, Monday to Friday hours, and supportive work environment.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great opportunity for career growth in a dynamic team.
The predicted salary is between 19953 - 29929 £ per year.
Customer Service Advisor
Salary: £24,941
Monday-Friday, 8:30am – 6pm
Bristol Lake view, Bristol, BS34 8SW
You\’ll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during…
Locations
Customer Service Advisor employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure you know the ins and outs of customer service! Brush up on common queries related to life assurance, savings, and pensions. This will help you sound knowledgeable and confident during your interviews.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to simulate customer interactions. The better you can convey information clearly and empathetically, the more likely you'll impress the hiring team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Getting insider tips from those already in the company can give you a leg up in the application process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in a customer service role, so don’t be afraid to be yourself.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight any relevant experience you have with handling calls or assisting customers. We love seeing how your background fits with what we do at StudySmarter!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially in customer service. Make sure your skills and experiences are easy to find and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Diligenta
✨Know Your Stuff
Before the interview, make sure you understand the basics of life assurance, savings, investments, and pension plans. Brush up on common customer queries and how to handle them. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Show Your People Skills
As a Customer Service Advisor, you'll be dealing with people all day. Prepare examples of how you've successfully handled difficult customers or resolved conflicts in the past. This will demonstrate your ability to empathise and communicate effectively.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s a key skill for customer service roles, and showing it in your interview can set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
