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For Companies At a Glance
- Tasks: Assist customers with life assurance, savings, investments, and pension plans.
- Company: Join a people-focused, tech-driven business in Bristol.
- Benefits: Competitive salary, Monday to Friday hours, and supportive work environment.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great opportunity for career growth in a dynamic team.
The predicted salary is between 19953 - 29929 £ per year.
Customer Service Advisor
Salary: £24,941
Monday-Friday, 8:30am – 6pm
Bristol Lake view, Bristol, BS34 8SW
You\’ll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during…
Customer Service Advisor employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with common customer scenarios.
✨Tip Number 3
Be ready with examples! Think of times when you've provided excellent customer service or solved problems effectively. Sharing these stories can really make you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've helped customers in the past and how you can bring that expertise to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us what makes you a great fit for the Customer Service Advisor role!
Tailor Your Application: Make sure to customise your application for this specific role. Mention how your skills align with handling calls about life assurance, savings, and investments. We love seeing candidates who take the time to connect their experience with what we do.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Diligenta
✨Know Your Stuff
Before the interview, make sure you understand the basics of life assurance, savings, investments, and pension plans. Brush up on common customer queries and how to handle them. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a Customer Service Advisor role. Make sure to listen carefully to the questions asked and respond thoughtfully. It shows that you value communication and are ready to assist customers effectively.
✨Show Empathy
Customer service is all about understanding and helping people. Prepare examples from your past experiences where you've shown empathy or resolved a difficult situation. This will highlight your ability to connect with customers and provide the support they need.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
