At a Glance
- Tasks: Provide compassionate phone support to clients during challenging times.
- Company: Diligenta, a caring company focused on community support.
- Benefits: Generous holidays, bonuses, and opportunities for personal development.
- Other info: Join a supportive team dedicated to helping others.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Two years of community experience and strong empathy skills.
The predicted salary is between 25000 - 32000 € per year.
Diligenta is seeking a Care Support Counsellor in Bristol to provide high-quality telephone support to Aviva policyholders during challenging situations. The ideal candidate will have at least two years of community-based experience and be able to handle sensitive conversations with empathy.
Responsibilities include:
- Managing cases according to policy conditions
- Guiding clients on care options and services
The role offers various benefits, including holidays, bonuses, and development opportunities.
Compassionate Care Support Counselor (Phone Support) employer: Diligenta
Diligenta is an exceptional employer that prioritises the well-being and professional growth of its employees. Located in Bristol, the company fosters a supportive work culture where compassionate care is at the forefront, offering generous benefits such as holidays, bonuses, and ample opportunities for personal development. Joining Diligenta means being part of a team dedicated to making a meaningful impact in the lives of others while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Compassionate Care Support Counselor (Phone Support)
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock calls with friends or family. This will help you get comfortable discussing sensitive topics and showcasing your empathy, which is key for a Care Support Counsellor.
✨Tip Number 3
Research the company! Dive into Diligenta's values and mission. When you know what they stand for, you can tailor your conversations to show how your experience aligns with their goals, making you a standout candidate.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team at Diligenta, which can give you an edge over other candidates.
We think you need these skills to ace Compassionate Care Support Counselor (Phone Support)
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your ability to handle sensitive conversations with empathy. Share examples from your past experiences that demonstrate how you've supported others in challenging situations.
Tailor Your Experience:We want to see how your community-based experience aligns with the role. Be specific about your previous roles and responsibilities, and connect them to the skills needed for a Care Support Counsellor.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. This will help us understand your qualifications quickly and easily.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Diligenta
✨Show Your Empathy
As a Care Support Counsellor, empathy is key. During the interview, share specific examples of how you've handled sensitive conversations in the past. This will demonstrate your ability to connect with clients and provide the support they need.
✨Know the Company and Its Values
Research Diligenta and understand their mission and values. Be prepared to discuss how your personal values align with theirs, especially regarding providing high-quality support to policyholders during challenging times.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and emotional intelligence. Practice responding to hypothetical situations you might face as a Care Support Counsellor, focusing on your approach to managing cases and guiding clients.
✨Highlight Your Community Experience
With at least two years of community-based experience required, make sure to highlight relevant roles or volunteer work. Discuss how these experiences have equipped you with the skills necessary to handle sensitive conversations and support clients effectively.
