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- Tasks: Engage with customers about life assurance, savings, and pensions, ensuring a seamless experience.
- Company: Diligenta is the UK's largest provider of outsourced administration services for Life Assurance and Pensions.
- Benefits: Enjoy 31 days annual leave, no weekend work, and a wellbeing programme with health checks.
- Why this job: Join a supportive culture focused on customer service and personal development in a diverse community.
- Qualifications: No financial services experience needed; strong communication and problem-solving skills are essential.
- Other info: Comprehensive training provided; flexible working environment with perks like discounts and a cycle scheme.
The predicted salary is between 23400 - 23400 £ per year.
Salary: From £23400-£23400
Monday-Friday, 8:30am - 6pm
Lynch Wood, Peterborough PE2 6FY
What does the Customer Service Representative role involve?
You will be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you will ensure a seamless experience during the moments that matter.
Comprehensive training will be provided so financial services experience isn’t essential. Many new colleagues join us from customer-facing backgrounds in contact centres, retail, hospitality, or the travel industry.
We support our colleagues with competitive benefits:
- We’re an accredited Real Living Wage employer
- No weekend or evening working
- 31 days annual leave (includes UK Bank Holidays)
- Annual discretionary bonus eligibility
- Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
- Supportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
- Personal and career development opportunities across a wide range of business functions and specialist areas
- Perks at Work (expensive online discounted shopping)
- Car lease scheme and Jaguar Land Rover discount
- Cycle to Work scheme and interest-free season ticket loans
Our people are:
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
- Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
- Great problem solvers, flexible, and adaptable to changing priorities
- Comfortable switching between multiple IT applications with attention to detail
- Proficient in Microsoft Office (Word & Excel)
- Excited to work with our incredible diverse community and be part of a supportive workplace culture
- Passionate about learning and sharing knowledge to enhance skills and develop best practice
- Focused on living our values - integrity / respect for the individual / leading change / learning and sharing / excellence
Who is Diligenta?
Established in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.
We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that’s 1 in 3 people in the UK! We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.
If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
Ready to take the next step in your career? Apply today and become part of our innovative team!
Client Engagement Specialist (Hiring Immediately) employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Specialist (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the life assurance and pensions industry. Understanding the basics of these services will help you engage more effectively with customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially active listening. Being able to listen carefully and respond appropriately is crucial in customer service roles, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've handled changing priorities in previous roles. This will highlight your flexibility and problem-solving skills, which are key traits for a Client Engagement Specialist.
✨Tip Number 4
Research Diligenta's values and culture. Aligning your personal values with those of the company can make a strong impression during interviews, showing that you're not just looking for any job, but a place where you truly fit in.
We think you need these skills to ace Client Engagement Specialist (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required for the Client Engagement Specialist position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and problem-solving abilities. Use bullet points for clarity and focus on achievements that demonstrate your capability in similar roles.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering exceptional customer service and your ability to handle challenging situations with empathy. Mention specific examples from your past experiences that showcase your skills and how they relate to the role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Diligenta
✨Show Your Empathy
As a Client Engagement Specialist, you'll be dealing with sensitive topics like life assurance and bereavement. Make sure to demonstrate your ability to empathise with customers during the interview. Share examples from your past experiences where you provided support or comfort to someone in need.
✨Highlight Your Communication Skills
Strong verbal and written communication skills are crucial for this role. Prepare to discuss how you've effectively communicated complex information in previous jobs. You might even want to practice explaining a complicated topic in simple terms to showcase your ability to simplify matters.
✨Demonstrate Problem-Solving Abilities
The role requires great problem-solving skills. Think of specific instances where you've successfully resolved customer issues or adapted to changing priorities. Be ready to explain your thought process and how you approached these challenges.
✨Familiarise Yourself with Technology
You'll be switching between multiple IT applications, so it's important to show your comfort with technology. Brush up on your Microsoft Office skills, especially Word and Excel, and be prepared to discuss any relevant software experience you have that could help you in this role.
