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- Tasks: Support customer service teams with complex pension queries and provide expert guidance.
- Company: Leading administration service provider in the UK with a focus on quality.
- Benefits: Comprehensive benefits, including a pension scheme and career development opportunities.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong technical knowledge and experience in customer service required.
- Other info: Opportunity to coach and guide less experienced colleagues in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading administration service provider in the UK is seeking a Customer Service Technical Representative to support customer service teams with complex pension queries. The role requires strong technical knowledge, experience in customer service, and a focus on quality and accuracy.
Candidates must be confident communicators with the ability to coach and guide less experienced colleagues. This position offers comprehensive benefits, including a pension scheme and opportunities for personal and career development.
Technical Customer Service Specialist – Pensions & Compliance in Bristol employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Service Specialist – Pensions & Compliance in Bristol
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires confident communication, try role-playing common customer service scenarios with a friend or family member. This will help you feel more prepared and articulate during interviews.
✨Tip Number 3
Don’t shy away from showcasing your technical knowledge! Be ready to discuss specific pension queries and how you've handled similar situations in the past. We want to see your expertise shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job. Let’s get you on board!
We think you need these skills to ace Technical Customer Service Specialist – Pensions & Compliance in Bristol
Some tips for your application 🫡
Show Off Your Technical Know-How: Make sure to highlight your technical knowledge in pensions and compliance. We want to see how your experience aligns with the role, so don’t hold back on sharing specific examples of complex queries you've handled.
Communicate Clearly: As a confident communicator, it’s essential to convey your ideas clearly in your application. Use straightforward language and structure your thoughts logically, so we can easily see your potential to coach and guide others.
Focus on Quality and Accuracy: Since this role is all about quality and accuracy, make sure your application reflects that. Double-check for any typos or errors, and ensure your information is precise. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us!
How to prepare for a job interview at Diligenta
✨Know Your Pensions Inside Out
Make sure you brush up on your technical knowledge about pensions and compliance. Familiarise yourself with common queries and regulations, as this will help you demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled complex customer queries. Highlight your problem-solving skills and how you maintained quality and accuracy in your responses.
✨Practice Coaching Scenarios
Since the role involves guiding less experienced colleagues, think of situations where you've coached or mentored others. Be ready to discuss your approach and the positive outcomes that resulted from your guidance.
✨Communicate Confidently
As a confident communicator, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to build your confidence and ensure you can convey your ideas effectively.
