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- Tasks: Lead and inspire a team to deliver outstanding customer service and achieve operational goals.
- Company: Diligenta, a leading Life and Pensions Administration Service provider with a supportive culture.
- Benefits: 33 days holiday, annual bonus, personal development, and wellbeing programmes.
- Why this job: Join a dynamic team and make a real impact in transforming client operations.
- Qualifications: Proven people management and customer service experience, strong communication skills.
- Other info: Opportunities for career growth within Diligenta and Tata Consultancy Services.
The predicted salary is between 32500 - 38143 £ per year.
Salary: From £32,500-£38,143 per year
Who are Diligenta? Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role:
Lead and inspire a team of Customer Service Representatives to achieve operational goals and deliver outstanding service. As a Team Leader, you'll oversee performance, foster team development, and drive results in alignment with business and client objectives. Please note, as this is a people leadership role the successful applicant will be supported to succeed in their new role through enrolment in the appropriate level of our Diligenta Leadership 'Step' Pathway (subject to eligibility criteria), designed to drive quality and consistency across the organisation.
Benefits:
- 33 days including Bank Holidays.
- Eligibility for an annual discretionary bonus scheme.
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
- Cycle to Work Scheme & Interest free Season Ticket loans.
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
- A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave.
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection.
What you’ll be doing:
- Plan and optimize team resources to align with business goals, ensuring efficient workload management within budgets.
- Regularly review team performance against objectives, identify variances, and take proactive action to meet targets.
- Manage, coach, and develop team members, addressing performance issues promptly and encouraging potential growth.
- Organize and plan team development based on business needs, ensuring members are well-equipped with the skills and knowledge required.
- Implement continuous improvements to enhance team efficiency and effectiveness, applying systems thinking in day-to-day operations.
- Lead the team through corporate changes, maintaining commitment to company strategy, customer needs, and business goals.
- Ensure adherence to company and legal standards to maintain consistent quality output.
What we’re looking for:
- Proven people management experience.
- At least 2 years of customer service experience, ideally within financial services or life and pensions industries.
- Strong planning and organizational skills.
- Excellent communication and relationship‑building abilities.
- Analytical and problem‑solving skills.
- Understanding of processes, systems, and product knowledge.
- Awareness of commercial considerations and regulations.
- Knowledge of FSA compliance regulations to ensure no breaches.
If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
Team Leader in Bristol employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at Diligenta on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Team Leader role.
✨Tip Number 2
Prepare for the interview by practising common questions related to people management and customer service. We recommend using the STAR method to structure your answers, showcasing your skills and experiences effectively.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've motivated teams and driven results. This will help you stand out as a candidate who aligns with Diligenta's vision of positive change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and benefits that come with being part of our team.
We think you need these skills to ace Team Leader in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Leader role. Highlight your people management experience and any relevant customer service skills. We want to see how you can lead a team and drive results!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your experience aligns with our vision at Diligenta. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved team performance or customer satisfaction in previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at Diligenta
✨Know Your Stuff
Before the interview, make sure you understand Diligenta's vision and values. Familiarise yourself with their customer service approach and how it aligns with your own experiences in team leadership. This will help you demonstrate that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Leadership Style
Be prepared to discuss your people management experience in detail. Think of specific examples where you've successfully coached or developed team members. Highlight how you’ve addressed performance issues and fostered growth, as this is crucial for a Team Leader role.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your analytical and problem-solving abilities. Prepare scenarios where you've identified issues within a team and implemented effective solutions. This will show that you can think on your feet and drive continuous improvements.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, development opportunities, or how Diligenta measures success. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
