At a Glance
- Tasks: Lead enterprise planning, optimise efficiency, and create strategic forecasts across all accounts.
- Company: Diligenta, a top-tier Life and Pensions Administration Service provider.
- Benefits: 33 days holiday, bonus scheme, career development, and wellbeing support.
- Other info: Join a dynamic team with excellent growth opportunities and a focus on employee wellbeing.
- Why this job: Make a real impact in a supportive culture focused on positive change.
- Qualifications: Experience in planning roles, forecasting, and leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role:
As the Enterprise Planning Lead, you will be responsible for the creation and embedding of the overall Diligenta standards that will be utilised across all accounts, requiring processes, good governance and client interaction at a pan account level to embed the go‑forward ‘One Diligenta’ model. The purpose of the Enterprise Planning Lead role is to oversee the development and implementation of the Enterprise planning unit and to optimise efficiency and achieve business objectives across all units at an enterprise level. Creating strategic plans and forecasting with helpful visualisation, across all accounts including details that enable users to make informed decisions at key points.
Benefits:
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
- Cycle to Work Scheme & Interest‑free Season Ticket loans.
- A company‑wide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
- A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%
- Group Life Assurance ('Death in Service') & Group Income Protection
What you’ll be doing:
- Ensure accurate demand inflow and resource planning forecasts for all front office, back office, complaints and all other channels taking into account marketing campaigns, product launches, trends, peaks & drops, seasonal/intraday variations, events, commercials and contingency elements long‑term plans in alignment with the company’s vision and goals.
- Contingency and Recovery planning.
- Understand business requirements in context to business intelligence.
- Cross‑functional collaboration.
- Assess risks and opportunities associated with strategic initiatives and develop mitigation strategies.
- Ability to analyse data and “tell the story” in an appropriate and effective way to relevant audiences, what‑if scenario building.
- Has complete accountability for the results and performance of the area.
- Responsible for developing departmental plans, including business, operational and organisational priorities.
- Controls resources and policy formation in area of responsibility.
- Guides others in resolving complex issues in their own specialised area and solves complex problems with implications on cross‑functional business processes and outcomes.
What we’re looking for:
- Proven experience of working within a similar Planning Lead position within an enterprise level environment.
- Proven experience with Forecasting & Planning, Resource Scheduling and Real Time Queue Management.
- A good background with ERP systems and planning software.
- Experience with Advanced Forecasting Models.
- Experience with WFM tools, Verint, NICE, Active OPS, Alvaria, CISCO or similar.
- Change Management Experience.
- Proven Costing & Budget expert.
- Proven leadership skills – ability to motivate and develop a high performing team.
- Stakeholder management – able to work effectively with key business and client stakeholders.
- Proven presentation skills – both verbal and written.
- Experience within a Life & Pensions or Financial Services environment (desirable).
Enterprise Planning Lead - 12 Month Fixed Term Contract in Bristol employer: Diligenta
Diligenta is an exceptional employer that prioritises employee wellbeing and development, offering a supportive culture described as 'home' by its staff. With generous benefits including 33 days of leave, a comprehensive wellbeing programme, and opportunities for personal growth within the global Tata Consultancy Services network, Diligenta fosters a collaborative environment where employees can thrive and contribute to meaningful change in the life and pensions administration sector.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Planning Lead - 12 Month Fixed Term Contract in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Diligenta or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to enterprise planning and forecasting. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. Bring examples of how you've told a compelling story with data to make your case during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Diligenta team.
We think you need these skills to ace Enterprise Planning Lead - 12 Month Fixed Term Contract in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Enterprise Planning Lead role. Highlight your experience in forecasting, resource planning, and any relevant tools you've used. We want to see how your skills align with our vision at Diligenta!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our 'One Diligenta' model. Keep it engaging and personal – we love a good story!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your leadership and planning skills. Numbers speak volumes, so if you’ve improved efficiency or saved costs, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Diligenta
✨Know Your Numbers
As an Enterprise Planning Lead, you'll need to demonstrate your expertise in forecasting and resource planning. Brush up on relevant metrics and be ready to discuss how you've used data to drive decisions in previous roles. Bring examples of your past successes to the table!
✨Showcase Your Leadership Skills
This role requires strong leadership abilities. Prepare to share specific instances where you've motivated a team or resolved complex issues. Think about how you can illustrate your approach to change management and stakeholder engagement.
✨Understand Diligenta's Vision
Familiarise yourself with Diligenta's mission to be a best-in-class service provider. Be prepared to discuss how your experience aligns with their goals and how you can contribute to their 'One Diligenta' model. Show them you're not just looking for a job, but that you're genuinely interested in their vision.
✨Prepare for Scenario Questions
Expect questions that ask you to analyse data and present solutions. Practice articulating your thought process when faced with hypothetical scenarios related to demand inflow or resource planning. This will showcase your analytical skills and ability to 'tell the story' with data.
