At a Glance
- Tasks: Provide compassionate phone support to clients during challenging times.
- Company: Join Diligenta, a leader in care support services.
- Benefits: Enjoy holidays, bonuses, and opportunities for personal development.
- Other info: Be part of a supportive team in a rewarding environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Two years of community-based experience and strong empathy skills.
The predicted salary is between 30000 - 40000 € per year.
Diligenta is seeking a Care Support Counsellor in Bristol to provide high-quality telephone support to Aviva policyholders during challenging situations. The ideal candidate will have at least two years of community-based experience and be able to handle sensitive conversations with empathy.
Responsibilities include:
- Managing cases according to policy conditions
- Guiding clients on care options and services
The role offers various benefits, including holidays, bonuses, and development opportunities.
Compassionate Care Support Counselor (Phone Support) in Bristol employer: Diligenta
Diligenta is an exceptional employer that prioritises the well-being and professional growth of its employees. Located in Bristol, the company fosters a supportive work culture where compassionate care is at the forefront, offering generous benefits such as holidays, bonuses, and ample opportunities for personal development. Joining Diligenta means being part of a team dedicated to making a meaningful impact in the lives of others while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Compassionate Care Support Counselor (Phone Support) in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock calls with friends or family. This will help you get comfortable discussing sensitive topics and showcasing your empathy, which is key for a Care Support Counsellor.
✨Tip Number 3
Research the company! Familiarise yourself with Diligenta's values and mission. When you know what they stand for, you can tailor your conversations to show how your experience aligns with their goals.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team at Diligenta, which can really set you apart from the crowd.
We think you need these skills to ace Compassionate Care Support Counselor (Phone Support) in Bristol
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your ability to handle sensitive conversations with empathy. Share specific examples from your experience that demonstrate how you've supported others in challenging situations.
Tailor Your Experience:We want to see how your community-based experience aligns with the role. Be sure to tailor your CV and cover letter to showcase relevant skills and experiences that match the job description.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. This will help us understand your qualifications quickly and easily.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Diligenta
✨Show Your Empathy
As a Care Support Counsellor, empathy is key. During the interview, share specific examples of how you've handled sensitive conversations in the past. This will demonstrate your ability to connect with clients and provide the support they need.
✨Know the Company and Its Values
Research Diligenta and understand their mission and values. Be prepared to discuss how your personal values align with theirs, especially regarding providing high-quality support to policyholders. This shows that you’re genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and emotional intelligence. Think about challenging situations you've faced in previous roles and how you resolved them. Practising these responses can help you feel more confident during the interview.
✨Highlight Your Community Experience
Since the ideal candidate should have at least two years of community-based experience, be ready to discuss your relevant background. Share specific instances where you’ve made a positive impact in your community, as this will reinforce your suitability for the role.
