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- Tasks: Manage service level targets and optimise staffing with real-time insights.
- Company: Leading life and pensions administration service provider.
- Benefits: Competitive salary, personal development opportunities, and contributory pension scheme.
- Why this job: Make a real impact by optimising performance and enhancing service delivery.
- Qualifications: 2-3 years in workforce management and strong analytical skills.
- Other info: Join a dynamic team with great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading life and pensions administration service provider is seeking a Real Time Analyst to manage service level targets and optimize staffing through real-time insights and performance analysis.
The ideal candidate will have 2-3 years of experience in workforce management, strong command of key tools like Verint and NICE, and advanced analytical skills.
This role offers a competitive salary and various employee benefits including personal development opportunities and a contributory pension scheme.
Real-Time Queue Manager & Insights Analyst in Basingstoke employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real-Time Queue Manager & Insights Analyst in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to real-time analysis and workforce management. We recommend using the STAR method to structure your answers, showcasing your experience with tools like Verint and NICE.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've optimised staffing or improved service levels in previous roles. Use data to back up your claims and demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Real-Time Queue Manager & Insights Analyst in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in workforce management and any relevant tools like Verint and NICE. We want to see how your skills align with the role, so don’t be shy about showcasing your analytical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Real-Time Queue Manager & Insights Analyst position. Share specific examples of how you've optimised staffing or managed service level targets in the past.
Show Off Your Analytical Skills: Since this role requires advanced analytical skills, make sure to include any relevant projects or experiences that demonstrate your ability to analyse performance data. We love seeing how you’ve used insights to drive improvements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Diligenta
✨Know Your Tools Inside Out
Make sure you’re well-versed in the key tools mentioned in the job description, like Verint and NICE. Familiarise yourself with their functionalities and how they can be applied to real-time analysis and workforce management. This will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used your analytical skills to optimise staffing or improve service levels. Bring data or case studies if possible, as this will demonstrate your ability to apply insights effectively in a real-world context.
✨Understand Service Level Targets
Research what service level targets are relevant to the life and pensions sector. Be ready to discuss how you would manage these targets and what strategies you would implement to ensure they are met. This shows that you understand the industry and its challenges.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current performance metrics and how they measure success. This not only shows your interest in the role but also gives you a chance to demonstrate your knowledge of performance analysis and workforce management.
