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- Tasks: Manage real-time queue operations and optimise resource allocation for top-notch customer service.
- Company: Diligenta, a leading Life and Pensions Administration Service provider with a supportive culture.
- Benefits: Competitive salary, 31 days holiday, and opportunities for personal development.
- Why this job: Join a team that values positive change and directly impacts customer experiences.
- Qualifications: Proactive mindset and strong analytical skills are essential.
- Other info: A welcoming environment with a focus on growth and development.
The predicted salary is between 29571 - 36964 £ per year.
Who are Diligenta? Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role: We’re looking for a proactive Real Time Queue Management (RTQM) Analyst to ensure seamless intraday queue management, reporting, and real-time insights across our operations. In this key role, you’ll help maintain service levels by managing staffing adjustments, short-term forecasting, and optimizing resource allocation to deliver the best customer experience.
Benefits: 31 days including
Real Time analyst in Basingstoke employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real Time analyst in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Diligenta on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your real-time queue management skills. We should be ready to discuss how we can optimise resource allocation and maintain service levels in a fast-paced environment.
✨Tip Number 3
Showcase our analytical skills! During interviews, share specific examples of how we've used data to drive decisions or improve processes. This will highlight our proactive approach and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Diligenta team.
We think you need these skills to ace Real Time analyst in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Real Time Analyst role. Highlight relevant experience and skills that match the job description. We want to see how you can contribute to our vision of being the best in class!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our goals at Diligenta. Let us know what makes you tick!
Showcase Your Analytical Skills: As a Real Time Analyst, your analytical skills are key. In your application, provide examples of how you've used data to make decisions or improve processes. We love seeing real-life applications of your skills!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Diligenta
✨Know Your Numbers
As a Real Time Analyst, you'll be dealing with data and metrics. Brush up on key performance indicators relevant to queue management and customer service. Be ready to discuss how you've used data to make decisions in the past.
✨Show Your Proactivity
Diligenta values proactive individuals. Prepare examples of how you've taken initiative in previous roles, especially in managing resources or improving processes. This will demonstrate your fit for the role and their culture of positive change.
✨Understand the Company Culture
Familiarise yourself with Diligenta's vision and values. They pride themselves on being a home for employees and focus on customer service. Reflect on how your personal values align with theirs and be ready to share this during the interview.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and how success is measured. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
