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For Companies At a Glance
- Tasks: Help customers with life assurance, savings, and pensions while providing exceptional service.
- Company: Join Diligenta, a leading provider in the UK Life Assurance and Pensions market.
- Benefits: Enjoy 31 days annual leave, no weekend work, and a supportive wellbeing programme.
- Why this job: Make a real difference in people's lives during important moments with a diverse team.
- Qualifications: Strong communication skills, problem-solving abilities, and proficiency in Microsoft Office.
- Other info: Great career development opportunities and a commitment to inclusivity.
The predicted salary is between 30000 - 48000 £ per year.
You will be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you will ensure a seamless experience during the moments that matter.
Responsibilities and Qualifications
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
- Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
- Great problem solvers, flexible, and adaptable to changing priorities.
- Comfortable switching between multiple IT applications with attention to detail.
- Proficient in Microsoft Office (Word & Excel).
- Excited to work with our incredible diverse community and be part of a supportive workplace culture.
- Passionate about learning and sharing knowledge to enhance skills and develop best practice.
About Diligenta
Established in 2005, we are proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do. We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that’s 1 in 3 people in the UK! We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.
Benefits and Working Conditions
- We are an accredited Real Living Wage employer.
- No weekend or evening working.
- 31 days annual leave (includes UK Bank Holidays).
- Annual discretionary bonus eligibility.
- Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection.
- Supportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day).
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
- Personal and career development opportunities across a wide range of business functions and specialist areas.
- Perks at Work (expansive online discounted shopping).
- Car lease scheme and Jaguar Land Rover discount.
- Cycle to Work scheme and interest‑free season ticket loans.
Customer Service Representative employer: Diligenta Limited
Contact Detail:
Diligenta Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research Diligenta and understand their values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Customer Service Representative, you'll need to be an excellent listener. Try role-playing with friends or family to simulate customer interactions and get comfortable simplifying complex matters.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your adaptability and calmness under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our diverse community at Diligenta. Don’t forget to highlight your passion for learning and sharing knowledge!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how much you care about delivering a seamless experience and supporting customers during important moments in their lives.
Be Clear and Concise: Make sure your written communication is clear and to the point. We appreciate excellent listeners who can simplify complex matters, so use straightforward language to showcase your communication skills.
Highlight Your Problem-Solving Skills: Don’t forget to mention your ability to adapt and solve problems. We’re looking for great problem solvers who can handle changing priorities, so share examples of how you've tackled challenges in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Diligenta Limited
✨Know Your Stuff
Before the interview, make sure you understand the basics of life assurance, savings, investments, and pensions. Familiarise yourself with common customer queries and how to address them. This will show your passion for delivering a seamless customer experience.
✨Show Empathy
During the interview, demonstrate your ability to empathise with customers. Share examples from your past experiences where you handled difficult situations with care and respect. This is crucial in a role that deals with sensitive matters.
✨Practice Active Listening
Be prepared to showcase your listening skills. During the interview, listen carefully to the questions asked and respond thoughtfully. This will highlight your strong verbal communication skills and your ability to simplify complex matters.
✨Tech Savvy is Key
Since you'll be switching between multiple IT applications, mention any relevant experience you have with technology. If you're proficient in Microsoft Office, be ready to discuss how you've used it in previous roles. This will reassure them of your attention to detail and adaptability.