At a Glance
- Tasks: Handle customer calls about life assurance, savings, and pensions with empathy and respect.
- Company: Leading provider of outsourced administration services in the UK since 2005.
- Benefits: Real Living Wage, 31 days leave, and a supportive wellbeing programme.
- Other info: Join a diverse community with excellent career development opportunities.
- Why this job: Make a positive impact on customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 28000 € per year.
About the Company
Established in 2005, we are the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions by handling the most difficult and important calls customers can ever make, and we celebrate the diversity of our community. We deliver exceptional customer service for many well‑known brands and use a unique technology solution to make a positive difference to over 23 million customers—about one in three people in the UK.
Responsibilities
You will join a people‑ and technology‑driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. You may help customers plan for retirement, access investments, update personal information, or support families during bereavement. Comprehensive training will be provided and financial services experience is not essential.
Qualifications & Desired Attributes
- Passionate about delivering a seamless customer experience with empathy and respect, remaining calm under pressure.
- Excellent listening and strong verbal & written communication skills; able to simplify complex matters while providing outstanding service.
- Great problem solver, flexible, and adaptable to changing priorities.
- Comfortable switching between multiple IT applications with attention to detail.
- Proficient in Microsoft Office (Word and Excel).
- Excited to work with our diverse community and be part of a supportive workplace culture.
- Passionate about learning and sharing knowledge to enhance skills and develop best practice.
- Focused on living our values—integrity, respect for the individual, leading change, learning and sharing, excellence.
Benefits
- Real Living Wage employer
- No weekend or evening working
- 31 days annual leave (including UK Bank Holidays)
- Annual discretionary bonus eligibility
- Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
- Supportive people policies (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave, and an Annual Volunteering day)
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
- Personal and career development opportunities across a wide range of business functions and specialist areas
- Perks at Work (expansive online discounted shopping)
- Car lease scheme and Jaguar Land Rover discount
- Cycle to Work scheme and interest‑free season ticket loans
Equal Opportunity & EEO Statement
We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives. If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, we will support you.
Customer Service Representative in Bristol employer: Diligenta Limited
As a leading provider of outsourced administration services in the UK Life Assurance and Pensions market, we pride ourselves on being an excellent employer that values diversity and inclusivity. Our supportive work culture, comprehensive training, and commitment to employee wellbeing ensure that you can thrive both personally and professionally, with ample opportunities for career development and a generous benefits package including 31 days of annual leave and a contributory pension scheme. Join us in making a positive impact on millions of lives while enjoying a fulfilling and rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Bristol
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the services they provide. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing with a friend or family member. Focus on listening actively and responding with empathy—this will set you apart from other candidates.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully handled difficult situations. This will demonstrate your ability to stay calm under pressure and find solutions for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our diverse community. We can’t wait to see your application!
We think you need these skills to ace Customer Service Representative in Bristol
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for delivering exceptional customer service shine through. We want to see how you connect with our values of integrity and respect for individuals.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles where you've demonstrated empathy and problem-solving, as these are key in our line of work.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and avoid jargon. Remember, your written communication skills are being assessed, so keep it simple and to the point.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at Diligenta Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and services. Understanding their commitment to customer service and the technology they use will help you align your answers with their mission.
✨Showcase Your Empathy
As a Customer Service Representative, empathy is key. Prepare examples from your past experiences where you demonstrated understanding and support for customers, especially in challenging situations. This will show that you can handle sensitive topics with care.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing the questions but also reflecting on them before responding. It shows that you value communication and are capable of simplifying complex matters, which is crucial for this role.
✨Be Ready to Adapt
The ability to adapt to changing priorities is essential. Think of scenarios where you had to switch tasks or adjust your approach quickly. Sharing these experiences will demonstrate your flexibility and problem-solving skills, which are highly valued in this position.
