Customer Service Technical Representative Location: Bristol Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development. Summary of the role Act as Technical Support to Customer Services, dealing with technical queries from administrators customers. Individuals in this role will provide input to projects and review all procedural changes as well as providing day to day to support with more complex customer queries, risk events, work orders and to support and coach less experienced colleagues. Benefits: 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) • Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
Customer Service Technical Representative employer: Diligenta Careers
Diligenta is an exceptional employer that prioritises employee well-being and professional growth, making it a great place for Business Analysts to thrive. With a culture rooted in positive change, employees enjoy generous benefits such as 33 days of leave, access to a comprehensive wellbeing programme, and opportunities for career advancement within the global Tata Consultancy Services network. Located in Reading, Diligenta offers a supportive environment where your contributions are valued, and you can make a meaningful impact in the financial services sector.
