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- Tasks: Assist customers with life assurance, savings, investments, and pension plans through inbound calls.
- Company: Join a tech-driven company focused on providing seamless customer experiences.
- Benefits: Enjoy hybrid work, 31 days annual leave, and perks like discounts and volunteering days.
- Why this job: Make a real impact during important moments in people's lives while receiving comprehensive training.
- Qualifications: No financial services experience needed; backgrounds in retail or hospitality are welcome.
- Other info: Work Monday to Friday, 9am-5pm, with no weekend shifts.
The predicted salary is between 21840 - 23000 £ per year.
£21,840 -£23,000 per year Monday-Friday, 9am-5pm, 35 hours per week Hybrid remote – Combination of work from home and in office Standard Life House, Edinburgh, EH1 2DH So, what does the role entail? You’ll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, youll ensure a seamless experience during the moments that matter. Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn’t required; comprehensive training will be provided. We support our colleagues with competitive benefits: No weekend working. 31 days annual leave (including UK Bank Holidays). Annual discretionary bonus eligibility. Perks at Work (online discounted shopping). Car lease scheme and Jaguar Land Rover discount. Cycle to Work scheme and interest-free season ticket loans. Annual volunteering day. Supportive people policies for the moments that matter in life (Carers Leave, Foster…
Customer Service Representative employer: Diligenta Careers
Contact Detail:
Diligenta Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the key services we offer, such as life assurance and pension plans. This knowledge will help you engage confidently during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer-facing roles, even if they are not in financial services. We value skills from retail, hospitality, or travel backgrounds, so make sure to showcase how those experiences have prepared you for this position.
✨Tip Number 3
Prepare to discuss how you handle challenging customer interactions. We want to see your problem-solving skills and empathy, especially since you'll be supporting customers during significant moments in their lives.
✨Tip Number 4
Research our company culture and values. Understanding what drives us will help you align your answers with our mission and show that you're a great fit for our team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description. Understand the key responsibilities and the skills required for the Customer Service Representative position, especially how it relates to assisting customers with their life assurance, savings, investments, or pension plans.
Tailor Your CV: Customize your CV to highlight relevant experience from contact centres, retail, hospitality, or travel backgrounds. Emphasize any customer service skills and experiences that demonstrate your ability to provide a seamless experience during critical moments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your willingness to learn. Mention why you are interested in this role and how your background aligns with the company's values and mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Diligenta Careers
✨Show Your People Skills
As a Customer Service Representative, you'll be interacting with customers regularly. Highlight your experience in roles that required strong communication and empathy, whether from retail, hospitality, or any other customer-facing job.
✨Understand the Role
Make sure you familiarize yourself with the specifics of life assurance, savings, investments, and pension plans. Even if you don't have direct experience, showing that you've done your homework will impress the interviewers.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've handled difficult situations or resolved customer issues in the past. This will showcase your ability to provide seamless experiences during critical moments.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company culture and support systems. Inquire about training opportunities and how they help new employees transition into their roles.
