At a Glance
- Tasks: Assess claims and make fair decisions while managing a portfolio of cases.
- Company: Diligenta, a leading Life and Pensions Administration Service provider.
- Benefits: 31 days holiday, bonuses, career development, and wellbeing support.
- Other info: Flexible working environment with excellent growth opportunities.
- Why this job: Join a supportive team and make a real difference in people's lives.
- Qualifications: Experience in claims assessment and strong communication skills.
The predicted salary is between 33075 - 40425 £ per year.
Who are Diligenta?
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider.
Customer service is at the heart of everything we do and our aim is to transform our clients' operations.
A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role
We currently have a vacancy for a Senior Claims Assessor in the claims department in Bristol, Salisbury or Peterborugh.
This role involves making fair, correct, efficient decisions whilst hitting our targets as well as effectively assessing claims in at least one or more of the following areas, depending on the business need: Income Protection & Waiver of Premium, Critical Illness, Permanent Total Disability and Death claims.
- What you’ll be doing
- Making admittance and medical decisions and make recommendations within admittance authority for declines / terminations / mis-representation.
- Proactively manage a nominated portfolio of claims.
- Liaising with claimant(s) throughout the claims process and thoroughly investigate all claims, requesting and using appropriate medical and other evidence to assess the claim proactively within the agreed service standards
- Making recommendations to develop innovatively the Company’s claim philosophy and protocols.
- Providing authoritative technical support to the Risk Claims administration teams.
- Meeting service delivery measures of agreed service levels and elapse times.
- Undertaking projects, sponsored by the Risk Claims Manager, to develop the effectiveness of the Company’s claims management and improve its standing in the eyes of key stakeholders
- Carrying out technical audits and review technical competencies, providing feedback and coaching to ensure claims are managed in accordance with the Company’s claims philosophy and protocols and that claims assessors are maintaining appropriate levels of technical competence and safeguarding the company’s relationship with Aviva and our reinsurers.
- Meeting Technical and Quality Audit targets.
- What we’re looking for
- Previous experience in at least one of Income Protection, Waiver of Premium, Critical Illness, Permanent and Total Disability and Death Claims assessment
- Excellent telephone manner with the ability to deal with anxious distressed and sometimes angry customers
- Strong Microsoft and general PC skills.
- Proven ability to make admittance, declinature and medical decisions and make recommendations within admittance authority.
- Proven ability to coach and mentor less experienced claims assessors to enable them to develop their technical knowledge.
- Flexibility and adaptability
- Planning and organisational skills
- Excellent letter writing skills, the ability to draft detailed non-standard letters.
- A good level of general education in appropriate subjects is preferred.
Benefits
- 31 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
- Cycle to Work Scheme & Interest free Season Ticket loans
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
- A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
- Apply to find out about our other benefits
If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.
Ready to take the next step in your career? Apply today and become part of our innovative team!
Senior Claims Assessor in Bristol employer: Diligenta Careers
Diligenta is an exceptional employer that prioritises employee well-being and professional growth, making it a great place for Business Analysts to thrive. With a culture rooted in positive change, employees enjoy generous benefits such as 33 days of leave, access to a comprehensive wellbeing programme, and opportunities for career advancement within the global Tata Consultancy Services network. Located in Reading, Diligenta offers a supportive environment where your contributions are valued, and you can make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Assessor in Bristol
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Diligenta Careers). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Diligenta Careers. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Claims Assessor in Bristol
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Diligenta Careers.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Diligenta Careers. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Diligenta Careers
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Diligenta Careers to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Diligenta Careers, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Diligenta Careers's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
