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- Tasks: Lead the delivery of customer correspondence projects and mentor junior team members.
- Company: Diligenta is a top-tier Life and Pensions Administration Service provider focused on exceptional customer service.
- Benefits: Enjoy a supportive culture, opportunities for development, and a collaborative work environment in Edinburgh or Bristol.
- Why this job: Join a team dedicated to positive change, continuous improvement, and making a real impact in financial services.
- Qualifications: Experience in Life and Pensions, understanding of correspondence systems, and strong analytical skills required.
- Other info: This role offers a chance to influence key customer communication strategies and drive innovative solutions.
The predicted salary is between 48000 - 72000 £ per year.
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
The Opportunity
- Responsible for delivery of outcomes (project deliverables) for the Correspondence Centre of Excellence (CCoE), supporting some of the less experienced members of the team as a guide and mentor.
- The CCoE provides analysis, design and test assurance of system-generated customer correspondence, both in transformation (migrations) and BAU across our core platform technologies.
- This role is based in either the Edinburgh or the Bristol office.
- Responsible for the analysis, document specifications definition and set up on migration programmes.
- Responsible for the specification, testing and delivery of correspondence on both migration programmes and new propositional or operational change.
- Responsible for ensuring the needs of the clients are met, especially for branding and tone of voice requirements.
- Supports new strategic initiatives where communications (correspondence) design is required.
You’ll be:
- Key member of team who helps build, maintain and develop a high-performing CoE model for the delivery of correspondence design, for all types of customer correspondence.
- Responsible for a delivery approach and methodology that ensures successful customer correspondence (templates, letters, statements, forms, inserts, attachments, packs) on our core platform technologies.
- Helps to create an environment for continuous improvement and ensures lessons learned from previous transformation work across different clients is adopted, unlocking opportunities to increase automation and reduce error and waste.
- Able to chair meetings with senior stakeholders to help drive solutions and meet project objectives.
- Manages and organises a number of the team members (up to 5) to deliver effectively across different client accounts and programmes of work.
- Recognised as an expert in the lifecycle (customer correspondence journeys) of life, pension and investment products, particularly for those key events in a customer’s life where informed decisions need to be made.
You should apply if you:
- Experience working within a Life and Pensions organisation.
- Good understanding of differing operating models and the effect this can have on the cost effectiveness of solutions.
- Good understanding of Correspondence Systems i.e. must understand the architecture and the impacts consequences of the solution/design on that.
- Experience of applying a range of techniques to gather, sort and format data for detailed analysis and to present the result in an unambiguous manner; appreciation of best practice for different types of analysis.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Analyst, Consulting, and Product Management
Industries: Financial Services and IT Services and IT Consulting
Senior Correspondence Product Owner employer: Diligenta - a subsidiary of Tata Consultancy Services
Contact Detail:
Diligenta - a subsidiary of Tata Consultancy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Correspondence Product Owner
✨Tip Number 1
Familiarise yourself with the specific correspondence systems used in the Life and Pensions sector. Understanding the architecture and how it impacts design will give you a significant edge during discussions with stakeholders.
✨Tip Number 2
Showcase your experience in mentoring and guiding less experienced team members. Highlighting your leadership skills can demonstrate your ability to build a high-performing team, which is crucial for this role.
✨Tip Number 3
Prepare to discuss your approach to continuous improvement and how you've implemented lessons learned from past projects. This will resonate well with Diligenta's focus on transformation and efficiency.
✨Tip Number 4
Be ready to articulate your understanding of customer correspondence journeys, especially key events in a customer's life. This knowledge will be vital in demonstrating your expertise and aligning with the company's goals.
We think you need these skills to ace Senior Correspondence Product Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Life and Pensions organisations. Emphasise your understanding of correspondence systems and any previous roles where you managed or mentored team members.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how it aligns with Diligenta's vision. Mention specific examples of how you've contributed to successful correspondence design or project deliverables in the past.
Showcase Analytical Skills: Demonstrate your ability to gather, sort, and format data for analysis. Include examples of how you've used these skills to drive improvements in correspondence processes or project outcomes.
Prepare for Interviews: Research Diligenta's culture and values. Be ready to discuss how you can contribute to their Correspondence Centre of Excellence and share your experiences in leading teams and managing stakeholder relationships.
How to prepare for a job interview at Diligenta - a subsidiary of Tata Consultancy Services
✨Understand the Company Culture
Before your interview, take some time to research Diligenta's culture and values. They pride themselves on being a home for their employees and focus on positive change. Show that you align with their vision of customer service and transformation.
✨Demonstrate Your Expertise
As a Senior Correspondence Product Owner, you'll need to showcase your knowledge of life and pensions products. Be prepared to discuss your experience with customer correspondence journeys and how you've successfully managed similar projects in the past.
✨Prepare for Stakeholder Engagement
Since the role involves chairing meetings with senior stakeholders, practice articulating your ideas clearly and confidently. Think of examples where you've successfully driven solutions and met project objectives through effective communication.
✨Showcase Continuous Improvement Mindset
Diligenta values continuous improvement, so be ready to discuss how you've implemented lessons learned from previous projects. Highlight any initiatives you've led that increased automation or reduced errors, demonstrating your commitment to enhancing processes.
