Senior Client Success Advisor, Risk & Audit (English & French)

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we’re building the future with people who think boldly and move fast. Curiosity is in our DNA; we look for individuals willing to ask the big questions and experiment fearlessly—those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future—you’re an agent of positive change, joining a global community on a mission to make an impact.

Position Overview

Diligent is looking for an experienced GRC Advisor to join the team and work on key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM, and value drivers established through combining people, process, and technology. The Senior Client Success Advisor role is key to Diligent’s Customer Success retention strategy.

Key Responsibilities

• Develop and execute strategic account plans and roadmaps to drive client retention and expansion within Diligent’s suite of products and services.
• Serve as a subject matter expert on our GRC products and services and their features, functionalities, and capabilities.
• Demonstrate product functionality, provide general product training, and educate clients on best practices for configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients’ business processes and objectives.
• Orchestrate seamless handovers through the customer journey from presales, professional services, and customer success, ensuring knowledge retention of critical information related to business objectives and success criteria.
• Conduct in-depth assessments of clients’ GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals.
• Ensure proper understanding and adoption of the platform solutions to identify at‑risk clients and help increase usage of the software and modules.
• Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases.
• Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective.

Required Experience/Skills

• Must be bilingual in French and English.
• Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
• Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value.
• Minimum of 10 years of experience in a client-facing role within the legal, audit, risk, or compliance industry.
• Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms.
• Strong experience in implementing or leading implementation teams of risk, audit, or analytics solutions.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.
• Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.
• Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment.
• Willingness to travel to client sites.

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us.

Diligent created the modern governance movement. Our world‑changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability –to lead with purpose. Our employees are passionate, smart, and creative people who want to make the world a more sustainable, equitable and better place.

To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in‑person engagement helps drive innovation, teamwork, and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.