Senior Advisory Specialist

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit, and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. At Diligent, you are an agent of positive change, joining a team of passionate, smart, creative people who want to help build the software company of the future and make the world a more sustainable, equitable, and better place.

This position is responsible for executing and delivering solutions related to managed services requests from customers. This role is expected to be an expert in the Diligent solutions and collaborate with internal teams to get the job done.

• Lead engagements independently or with a team and coordinate task allocation.
• Continue to deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.
• Assist PS management, CS team, and other internal stakeholders (where relevant and appropriate) in the different stages of the customer lifecycle.
• Leverage Domain, Industry, and Product expertise to provide guidance to customers on best practices regarding solution rollout and project execution.
• Utilize experience to drive successful adoption and reduce associated risks through the delivery of Professional Services.
• Perform Quality Assurance of delivery work performed by Advisory Specialists I and II.
• Continue to develop Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development.
• Identify specialty areas of Domain and/or Product to become a Subject Matter Expert (SME) and prioritize learning and development of those areas.
• Act as a mentor for Data Specialist and Advisory Specialist roles, including being a “buddy” for new hires when assigned.
• Support senior management on potential Business Development activities (Discovery Calls, RFP Response, SOW generation).

• 2-5 years of experience in an internal or external client-facing or consulting role.
• Embody Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and experiences.
• Maintains a consistently high-quality level of work ethic including attention to detail, accuracy, and following processes and procedures with stakeholders and customers.
• Demonstrate effective time management and organization skills and ability to multi-task in a fast-paced environment.
• Shows a willingness to problem-solve and take on new challenges.
• Ability to work as part of a team to deliver in tight timeframes and respond quickly in a constantly changing environment.
• Passionate about GRC (i.e., governance, audit, compliance, internal controls, information security, ESG, and/or risk management, etc.).
• Excellent communication skills – including delivery of presentations or workshops.
• Ability to effectively engage customer personnel in solution discussions to resolve issues regarding GRC requirements and goals.
• Relevant Professional GRC accreditation (planned, in progress, or obtained) (e.g., CIA, CA, CGA, CMA, CPA, CFE, CISA, CRISC, CISSP, etc.).

• Effectively communicate timelines and manage expectations with the customer and internal stakeholders as they align with the project plan.
• Understand Adoption Manager (AM) reporting needs for forecasting and budget tracking.
• Partner with AMs to ensure projects are delivered within budget and fully (all scoped activities).
• Ability to understand and interpret solution design plans enabling delivery of activities and milestones detailed in the plans.
• Utilizes a problem-focused and specific mentality to provide constructive feedback to team members.
• Experience with Python would be an advantage.

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting-free days, generous time off policy, and wellness programs to name a few. We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining, and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable, equitable, and better place.

We are a drug-free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state, and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.