At a Glance
- Tasks: Lead strategic commercial operations and drive growth through data-driven insights.
- Company: Join a forward-thinking company committed to innovation and collaboration.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by optimising sales processes and leveraging AI for growth.
- Qualifications: 5-7 years in Revenue Operations with strong analytical and leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a strategic, data-driven leader with a deep understanding of sales processes, marketing strategies, and customer success to join the GTM Operations team. The Manager of GTM Operations (EMEA/APAC) is a critical, strategic partner to the VP of Sales in EMEA and APAC. You will foster collaboration and alignment among the entire commercial organization including Sales, Customer Success, Marketing, and Partnerships. The ideal candidate will have a proven track record of building scalable processes and leveraging AI to drive sustained revenue growth. Strong analytical and strategic planning capabilities are essential.
Key Responsibilities:
- Commercial Strategy and Growth: Partner with Sales and Finance to develop and operationalize a commercial growth strategy, ensuring alignment between pipeline and bookings targets, capacity, headcount and budgets. Translate complex data into actionable recommendations for commercial leaders. Develop and maintain segmentation models and sales coverage strategies that align to growth objectives, drive focus, and optimize rep productivity. Drive and evolve the sales forecasting framework, implementing a disciplined, data-driven forecast cadence across all theatres and segments. Utilize Salesforce, GTM tools and data sets (Snowflake) to drive predictability, pipeline conversion, stage hygiene, and deal inspection processes. Leverage AI and machine learning capabilities within the existing data stack (e.g., Snowflake, Salesforce) to enhance forecast accuracy, surface pipeline risk early, and automate routine reporting. Deliver consistent reporting on performance-to-plan, win/loss trends, and funnel dynamics.
- GTM and Sales Efficiency: Drive operational excellence by refining core sales processes, methodologies, and business cadences (e.g., territory management, forecasting, and pipeline reviews). Implement a standardized sales methodology, with clear stage definitions, qualification criteria, and progression benchmarks across segments. Build and maintain reporting frameworks, dashboards, and KPIs to provide actionable insights into pipeline health, sales performance, and revenue forecasting. Identify and deploy AI-powered tooling across the sales workflow, such as automated deal scoring, forecasting models, and conversation intelligence, to reduce manual effort and improve rep productivity.
- Territory Management: Lead territory design in region, ensuring sales coverage aligns with market opportunities and business objectives. Continuously optimize territory assignments and GTM approaches based on performance data and growth trends.
Qualifications:
- 5-7+ years of experience in Revenue Operations, Commercial Strategy, or Go-to-Market Operations.
- Proven experience partnering directly with CROs, CFOs, and executive leadership to design and execute multi-year commercial plans.
- Deep expertise in Salesforce, Outreach, and other GTM tools.
- Strong analytical skills and fluency with forecasting, funnel metrics, sales velocity, and retention/expansion KPIs.
- Demonstrated success in improving sales productivity, enhancing marketing performance, and supporting customer success initiatives.
- Experience designing sales methodologies and commercial processes that scale in B2B SaaS.
- Comfort working cross-functionally and influencing without authority, excelling at aligning diverse stakeholders around a common goal.
- High EQ, clear communication skills, and a strong sense of ownership.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
Manager, Commercial Operations employer: Diligent
Diligent is an exceptional employer that fosters a dynamic and inclusive work culture in Greater London, where innovation thrives through collaboration. With a strong commitment to employee well-being, we offer comprehensive benefits, including wellness programmes and generous time-off policies, alongside ample opportunities for professional growth and development. Join us to be part of a forward-thinking team that values diversity and empowers you to make a meaningful impact in the B2B SaaS landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Commercial Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, culture, and recent news. This will help you tailor your answers and show you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Manager, Commercial Operations
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you really understand the role and what we’re looking for. Dive into the job description and highlight key skills and experiences that match your background. This will help you tailor your application to show us why you're the perfect fit!
Be Specific:When detailing your experience, don’t just list your responsibilities. Use specific examples that demonstrate your achievements and how they relate to the role. We love seeing numbers and results, so if you’ve improved sales or streamlined processes, shout about it!
Show Your Passion:Let your enthusiasm shine through in your application! We want to see that you’re genuinely excited about the opportunity to join our team. Share why you’re interested in the role and how you can contribute to our mission at StudySmarter.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Diligent
✨Know Your Numbers
As a Manager of Commercial Operations, you'll need to demonstrate your analytical prowess. Brush up on key metrics like sales velocity, funnel metrics, and retention rates. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Strategic Mindset
Prepare examples that highlight your experience in developing commercial strategies. Think about times when you partnered with sales or finance to align targets and budgets. This will show your ability to think strategically and work cross-functionally.
✨Familiarise Yourself with Tools
Get comfortable with Salesforce, Snowflake, and any other GTM tools mentioned in the job description. If you can, bring insights on how you've leveraged AI or machine learning in your previous roles to enhance forecasting or improve sales processes.
✨Communicate Clearly and Confidently
With high EQ being essential for this role, practice articulating your thoughts clearly. Prepare to discuss how you've influenced stakeholders without authority and fostered collaboration across teams. This will showcase your leadership skills and ability to align diverse groups.
