Solutions Engineer / Pre Sales Consultant (Risk & Audit) in London

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we are building the future with people who think boldly and move fast. Whether you are designing systems that leverage large language models or part of a team reimagining workflows with AI, you will help us unlock entirely new ways of working and thinking. Curiosity is in our DNA; we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you are not just building the future - you are an agent of positive change, joining a global community on a mission to make an impact.

Diligent is seeking a highly professional and motivated individual who can blend technical expertise with commercial acumen to uncover and develop impactful solutions for prospects and customers. This role requires exceptional communication skills and the ability to build strong relationships, as you will engage directly with senior leaders of multinational organisations and key stakeholders in the GRC and ESG domains.

• Deliver compelling software demonstrations within tight timelines, accurately identifying and packaging the right solutions.
• Own the pre-sales technical win by mastering the Diligent sales process.
• Articulate the cross-platform value of the Diligent Platform with a clear understanding of its overarching vision.
• Present confidently to diverse audiences, including operational, managerial, and executive stakeholders.
• Support onboarding of new team members by sharing effective presentation techniques.
• Create solution design documents that address identified business challenges and objectives.
• Utilise sales tools (e.g., Gong, Salesforce, PowerPoint) to enhance presentations and engagements.
• Support marketing initiatives such as webinars, conferences, and white papers.
• Collaborate with Product Management on new features, upgrades, and domain-specific insights.
• Demonstrate familiarity with Audit, Risk Management, and IT Compliance practices.
• Understand and apply risk management frameworks such as ISO 31000, COSO ERM, and NIST RMF.
• Employ methodologies for identifying, assessing, and mitigating risks using GRC platforms and related technologies.

• 3–5 years of relevant experience in solutions engineering within the Risk & Audit domain.
• Proven expertise across SaaS solutions to support deal qualification and closure.
• Excellent communication and interpersonal skills.
• Strong collaboration with sales teams to foster productive and positive relationships.
• Contribution to team sales targets and quotas.
• Consistently high customer satisfaction ratings aligned with company standards.
• Completion of required training and development within designated timelines.
• Self-driven and quick to acquire new technical and domain knowledge.
• Professional presentation skills across various communication channels (email, written, verbal).

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be different both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting-free days, generous time off policy and wellness programs to name a few.
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
• Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
• To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.