Here's a summary of the role Data is only powerful when everyone agrees what it means. This is your chance to build a world class product behavioural data system and process from the ground up. We're rebuilding the internal product our teams use to measure product success and end-user value across all our 24+ products in four business units. You'll design the single source of truth: the metric definitions, the telemetry standards, the data contract engineering instruments against, the change governance processes and tooling, and the models that turn behaviour into portfolio insight. You'll educate and support the teams using this internal behavioural data product to set expectations and and plot a rational roadmap for the maturing of this product, helping our user to use the data honestly and wisely. AWS/Snowflake is our spine; capture and BI are open decisions you'll help make. Your models feed the business reviews our executive team, CTO and investors use to run the portfolio, and engineering is committed to instrument against your contract. Learn the estate, meet the engineers who instrument it, and agree the measurement model for one product end to end — with a defensible adoption number and the qualitative read on what it means. Data contract published, instrumentation spec landed with engineering, first business unit building against it. Rolling out across the remaining business units through the BU-aligned analysts, portfolio reporting running on your numbers.
Then assure what comes back: coverage, freshness, reconciliation. Own the measurement standard — canonical definitions, naming, field ownership, versioned change control — across every business unit.
Build the models — SQL, BI and roll-up logic turning behaviour into insight on adoption, time-to-value and value realisation. Pair behavioural data with qualitative evidence from design research and VoC, segment by user role and
Hiring: Technical Product Manager - Hybrid in London employer: Diligent
Diligent is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Senior HR Business Partner to thrive. With a flexible work environment, comprehensive health benefits, and a commitment to diversity, employees are empowered to grow both personally and professionally. The hybrid work model encourages in-person engagement, enhancing teamwork and community, while the company's focus on AI-enabled practices positions its workforce at the forefront of industry advancements.
