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For Companies At a Glance
- Tasks: Provide top-notch customer support and resolve client issues with a smile.
- Company: Join a rapidly growing company in the heart of London.
- Benefits: Enjoy flexible work, generous time off, and wellness programmes.
- Other info: Be part of a diverse team that values inclusion and growth.
- Why this job: Make a real difference by helping customers and building relationships.
- Qualifications: Fluent in English and French, with strong problem-solving skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Due to phenomenal growth, we are seeking a Customer Support Specialist to join our team in London. The role involves handling Tier I support and client relationships by answering support calls, resolving issues, and ensuring complete client satisfaction. Exceptional written and verbal communication skills in English are required, along with advanced to fluent level in French.
Key Responsibilities
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer information and determine issues by evaluating and analyzing symptoms.
- Diagnose and resolve technical and software issues involving internet connectivity, login problems, and more.
- Identify and prioritize issues per client specifications and redirect problems to appropriate resources.
- Accurately process and record call transactions using a computer and designated CRM software.
- Offer alternative solutions to retain customer and client business, researching solutions using available resources.
Qualifications and Experience
- Experience with phoneâbased software application or technical support in a callâcenter environment.
- Exceptional written and verbal communication skills in English are required; advanced to fluent level in French.
- Working knowledge of Windows OS.
- Proven problemâsolving skills and technical aptitude.
- Superb communication and customerâhandling skills.
- Ability to think on your feet in a highâdemand, fastâmoving environment.
Benefits
- Flexible work environment with hybrid model; office hub in London.
- Global days of service, comprehensive health benefits, meetingâfree days, generous timeâoff policy, and wellness programs.
- Diversity and inclusion initiatives with employee resource groups and educational resources.
Customer Support Specialist (+French Speaking) in London employer: Diligent
Contact Detail:
Diligent Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Support Specialist (+French Speaking) in London
â¨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
â¨Tip Number 2
Practice your communication skills! Since this role requires exceptional verbal skills, try role-playing common customer scenarios with a friend or family member to boost your confidence.
â¨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully resolved issues, especially in a fast-paced environment. We love seeing how you think on your feet!
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows us that youâre proactive and keen to join our awesome team.
We think you need these skills to ace Customer Support Specialist (+French Speaking) in London
Some tips for your application đŤĄ
Show Off Your Communication Skills: Since we're looking for someone with exceptional written communication skills, make sure your application is clear and concise. Use proper grammar and spelling, and donât forget to showcase your ability to communicate effectively in both English and French!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Highlight your relevant experience in customer support and any technical skills that match what weâre looking for. This shows us youâve done your homework and are genuinely interested!
Be Problem-Solving Savvy: We love candidates who can think on their feet! In your application, share examples of how you've diagnosed and resolved issues in the past. This will give us a glimpse into your problem-solving skills and how you handle customer concerns.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easy â just follow the prompts and youâll be all set!
How to prepare for a job interview at Diligent
â¨Brush Up on Your Language Skills
Since the role requires advanced to fluent French, make sure you practice your language skills before the interview. Try to engage in conversations or even role-play common customer support scenarios in French to boost your confidence.
â¨Know the Company and Its Products
Do some research on the company and its offerings. Understanding their products and services will help you answer questions more effectively and show that you're genuinely interested in the role.
â¨Prepare for Common Customer Scenarios
Think about typical customer issues you might encounter, like login problems or internet connectivity issues. Prepare your approach to resolving these problems, as demonstrating your problem-solving skills will be key during the interview.
â¨Showcase Your Communication Skills
Since exceptional communication is crucial for this role, practice articulating your thoughts clearly and concisely. You might want to prepare a few examples of how you've successfully handled customer interactions in the past, both in English and French.