Director, Product Management

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Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build thesoftware companyof the future, but who want to make the world a more sustainable, equitable and better place.Be a part of a global community on a mission to make a real impact.

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Position Overview

The Director of Product Management for the Diligent Boards Platform is responsible for driving and delivering outstanding products that create incredible value for our customers and users. They are responsible for all aspects of product, from strategy, to delivery, and ongoing customer retention and user satisfaction for the Diligent Boards Platform solution. This person employs a unique blend of business & technical savvy, strong passion for the customer and users, the drive to create a vision and turn that into an outstanding product.

They must be a leader with strong commitment to invest in the development of the individuals on their team. Works closely with Engineering, UX, and Development teams to develop and drive delivery of the product strategy.

The Director of Product Management also supports the development of product marketing strategies as an internal and external evangelist for the product, while also partnering with the direct sales & customer success teams.

Key Responsibilities

• Define, lead, and communicate product strategy in support of the business objectives.
• Lead and manage a team of product managers, providing guidance, mentorship, and support to drive their professional growth and ensure product success.
• Build understanding, consensus, and execution alignment with key stakeholders. Develop a strong understanding of stakeholders to drive decisions.
• Develop and maintain a strong knowledge of the business domain, applying problem-solving skills to address critical and complex issues to ensure the product evolves to make our users successful at their jobs.
• Ensure ongoing product growth and expansion by gaining and exploiting marketing feedback from customers, prospects and users.
• Be the voice of the customer in our product team, by clearly communicating and sharing insights about our customers and how we can get their jobs done better.
• Engage with customers for discovery and validation of new solution capabilities.
• Collaborate cross functionally with UX, Engineering, Product Marketing, Sales and Customer Success teams to build and launch products to market.
• Track product performance, user engagement, and outcomes.

Required Experience/Skills

• Proven experience in product management, preferably with SaaS experience with a high number of users.
• Must be able to demonstrate examples of innovation that created outstanding value for users.
• Proven track record for developing, managing, and launching large-scale cloud-based software products.
• Ability to conceptualize, negotiate and sell ideas internally and externally.
• Must have excellent written and verbal communication skills and a strong business acumen.
• You have a data-oriented mindset, and you are passionate about user and performance metrics.
• You have demonstrated a strong ability to define and measure success.
• You must have strong leadership and people management skills, with experience in leading and developing high-performing product management teams.

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability –to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent\’s and . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at .

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

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