At a Glance
- Tasks: Provide top-notch customer support and resolve client issues with a smile.
- Company: Join a rapidly growing company in the heart of London.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Other info: Dynamic workplace with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and building relationships.
- Qualifications: Fluent in English and French, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Due to phenomenal growth, we are seeking a Customer Support Specialist to join our team in London. The Customer Support Specialist will handle Tier I support and client relationships by answering support calls from our clients, resolving issues and ensuring follow up to confirm complete client satisfaction. We are looking for someone with exceptional written and verbal communication skills in English, and advanced to fluent level in French. Our support team works closely with Customer Success and ProdOps to ensure speedy resolution of all issues. You must be proficient in communicating with both technical and non-technical staff and users, and be calm under pressure. Commitment to excellent customer service and confidence to work with senior executives across the globe are essential.
Key Responsibilities
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Gather customer information and determine the issue by evaluating and analyzing symptoms
- Diagnose and resolve technical and software issues involving internet connectivity, login problems and more
- Identify and escalate priority issues per client specification and redirect problems to appropriate resource
- Accurately process and record call transactions using a computer and designated CRM software
- Offer alternative solutions where appropriate to retain customers’ and clients’ business, researching solutions using available resources
Required Experience / Skills
- Phone-based Software Application/Technical Support or call centre experience supporting end users
- Exceptional written and verbal communication skills in English, and advanced to fluent level in French
- Working knowledge of Windows OS
- Proven problem solving skills and technical aptitude
- Superb communication and customer handling skills
- Ability to think on your feet in a highly demanding fast-moving environment
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
Customer Support Specialist (+French Speaking) employer: Diligent
Diligent is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that prioritises employee growth and development. As a Customer Support Specialist, you will be part of a supportive team that values excellent customer service and collaboration, with opportunities to engage with senior executives globally. Enjoy a diverse and inclusive workplace that fosters innovation and provides the tools necessary for your success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist (+French Speaking)
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role requires exceptional verbal skills, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling real calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Customer Support Specialist (+French Speaking)
Some tips for your application 🫡
Show Off Your Communication Skills:Since we're looking for someone with exceptional written and verbal communication skills, make sure your application reflects that. Use clear, concise language and don't shy away from showcasing your ability to communicate effectively in both English and French.
Tailor Your Application:Take a moment to customise your application for the Customer Support Specialist role. Highlight your relevant experience in phone-based support and any technical skills you have. We want to see how you can bring value to our team!
Be Problem-Solving Savvy:We love candidates who can think on their feet! In your application, share examples of how you've successfully resolved issues in the past. This will show us that you're ready to tackle challenges head-on in a fast-paced environment.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Diligent
✨Brush Up on Your Language Skills
Since the role requires advanced to fluent French, make sure you practice your language skills before the interview. Try to engage in conversations or even role-play scenarios that might come up during customer interactions. This will help you feel more confident and articulate during the actual interview.
✨Know the Company Inside Out
Research the company thoroughly. Understand their products, services, and customer base. This knowledge will not only impress the interviewers but also help you tailor your responses to show how you can contribute to their success. Be ready to discuss how your skills align with their mission.
✨Prepare for Common Scenarios
Think about common customer support scenarios you might face, such as handling difficult customers or resolving technical issues. Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to stay calm under pressure. This will showcase your readiness for the role.
✨Showcase Your Communication Skills
As a Customer Support Specialist, exceptional communication is key. During the interview, focus on clearly articulating your thoughts and listen actively to the questions asked. Use examples that highlight your ability to communicate effectively with both technical and non-technical audiences.
