Commercial Operations Specialist

Position Overview

The Commercial Operations Specialist will support the operational engine of the sales process from beginning to end: creation or modification of sales process steps to support business needs, best practice development, reporting and dashboards, documentation, and training. Working with Sales and Customer Success leaders across multiple GTM teams, this role will apply an operational lens to all areas of Sales and CS including dashboards, training, process documentation, sales compensation reconciliation, data firmographics and more. This role will work closely with the commercial teams but also cross‑functionally with groups such as legal and finance.

Key Responsibilities

• Drive Sales and Customer Success process enhancements, modifications and best practices development and documentation.
• Act as a business partner to the Salesforce Automation leadership team to gather end‑user requirements, design, and test enhancements and new features and fields in SFDC to ensure they are ready for end users.
• Work closely with renewal managers and Customer Transactions to ensure the sales process is working appropriately, and the reports and processes are in place or updated and documented to meet changing business needs.
• Serve as point of contact for Sales Operations for end‑users with questions.
• Assist the Sales Compensation team with monthly results reconciliation and tracking.
• Manage special projects from beginning to end.

Required Experience and Skills

• 3+ years' work experience in a results‑driven business role, preferably in Operations or Customer Success.
• Experience doing analysis and data reconciliation in Microsoft Excel (vlookups, pivot tables, etc.) and creating professional‑looking slides with charts in PowerPoint.
• Experience with Salesforce is required.
• Organized, outgoing, quick‑thinking, tech‑savvy and analytical.
• Able to adapt to change and learn new things quickly.
• A demonstrated track record of tackling problems and creating solutions.

Preferred Experience and Skills

• Experience with Gainsight is an advantage but not essential.
• Strong interpersonal and presentation skills – comfortable presenting in front of a group.
• Strong written and verbal communication skills.

Benefits

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time‑off policy and wellness programs to name a few.
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Work Model

This role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time.

EEO Statement

Diligent is proud to be an equal‑opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.