Account Executive - New Business

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimagining workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA; we look for individuals willing to ask the big questions and experiment fearlessly – those who embrace change as an opportunity. The future belongs to those who keep learning, and we are building it together.

Position Overview

The Account Executive is responsible for driving revenue growth for existing and new accounts across all products. Success is measured by increasing the products used by existing customers, moving customers to the Diligent One platform, and selling the Diligent One Platform to new customers. This individual‑contributor role handles initial prospect/customer meetings, pipeline management, accurate forecasting through to deal completion, and the strategic execution of account plans with internal stakeholders. The Account Executive must be commercially astute, with a proven record of success in highly regulated or GRC‑focused industries.

Key Responsibilities

• Proactively build deep knowledge of Diligent’s products, solutions, strategy and business priorities.
• Prospect new and existing business within the designated vertical/territory for complex accounts with longer sales cycles.
• Adopt a “solutions” selling approach, understanding customer needs and developing solutions through the lens of the Diligent One Platform.
• Build deep relationships with prospects and customers during interactions by being customer‑focused and consistently honoring commitments.
• Develop and execute account plans to ensure revenue targets, quota and customer business needs are met, collaborating with key stakeholders to drive joint account wins.
• Lead the coordination of Sales stakeholders to prioritize actions for multiple assigned accounts based on customer needs, sales potential and account risks.
• Develop specialized business plans that drive business outcomes, generate new upsell opportunities, and present these plans to customers.
• Create and lead feedback loop processes with product management and marketing to communicate customer pain points and insights.
• Demonstrate Sales excellence by managing the end‑to‑end sales cycle from opportunity to deal close using the approved sales methodology.
• Effectively utilize sales tools to prospect new leads, schedule initial meetings, increase win rates and generate bookings.
• Maintain accurate SFDC records, forecast and report projections regularly.
• Demonstrate a deep understanding of the competitor landscape, including customers’ business strategy and industry direction.

Required Experience & Skills

• 5+ years of proven success in account management/new business and achieving revenue targets in highly regulated or GRC industries.
• Ability to build and maintain relationships with senior leaders and stakeholders at all organization levels.
• Continuous learner with proven knowledge of internal products and external industry trends.
• Strong communication, presentation and influencing skills.
• Demonstrated strategic thinking and ability to align technology solutions with business objectives.
• Self‑motivated, results‑driven, and capable of thriving in a fast‑paced, dynamic environment.

What Diligent Offers You

• Creativity and innovation ingrained in our culture - we collaborate across all levels to explore new ways of working.
• Flexible work environment, global days of service, comprehensive health benefits, meeting‑free days, generous time‑off policy and wellness programs.
• Worldwide office hubs in New York, Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore and Sydney.
• Diversity focus – we foster inclusion through Employee Resource Groups and provide education resources to support understanding and dialogue.

Hybrid work model: If you are within commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We are a drug‑free workplace. Diligent is proud to be an equal‑opportunity employer and does not discriminate based on any legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at recruitment@diligent.com.